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Tracy Alvarez
Vice President, Medical Care Solutions, Blue Shield of California
Tracy Alvarez serves as the Vice President of Medical Care Solutions at Blue Shield of California. In her role, she is instrumental in leading initiatives aimed at improving healthcare delivery through innovative technology solutions. One of her notable contributions is the development of the Care Connect platform, which consolidates member data from multiple sources to enhance care coordination for complex healthcare needs. This platform has been recognized for its transformative impact on care management, allowing care teams to provide more personalized and efficient services to members.123
Alvarez has emphasized the importance of having a unified view of member health data, which facilitates better collaboration among healthcare providers and improves the overall quality of care. Under her leadership, Blue Shield has successfully implemented this cloud-based system, significantly reducing the time care managers spend on administrative tasks and allowing them to focus more on patient interactions.23
Her work has not only garnered recognition within Blue Shield but also in the broader healthcare community, as the Care Connect initiative received the 2023 Gartner "Eye on Innovation" Award in Healthcare and Life Sciences.23
Highlights
I’m thrilled to share that Blue Shield of California won the 2023 Gartner “Eye on Innovation” Award for Care Connect, our game-changing care management system. We launched the project in less than a year thanks to strong collaboration across teams, an agile mindset, and an incredible passion to provide better care for our members. Our care managers have brought the system to life, providing more holistic, high-quality interventions, for patients with complex care needs. To say I'm proud is an understatement; I am beaming. https://bit.ly/3RQl4KE #GartnerIT #GPTW #WhatWeStandFor
Blue Shield of California has been doing exciting work with Salesforce to advance high-tech, high-touch care. Excited to share more at Dreamforce with my colleagues William Giard and Bryce Williams. Join us for our two sessions – with KPMG US on Sept 12 and on Sept. 13 with Salesforce. I hope to see some familiar faces in the audience! #WhatWeStandfor #DF23 #CareManagement
