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Upasana Saikia

Travel Enthusiasts || Event Planner || Realtor || Operations Management || Business Development ||

Upasana Saikia is a dynamic professional with 10 years of experience in the Travel industry, Meetings & Events industry, and Real Estate.

She excels as an Operations and Sales Manager, adept at resolving intricate customer queries to deliver top-notch service.

Upasana's background includes a Master's Degree in Tourism and Travel Services Management from Christ University, Bangalore, and a study of Sociology at Lady Shri Ram College For Women.

Her previous roles include Business Development Manager - Consultant at Synapse Communication Design Pvt. Ltd., Sales Manager at Vianaar Homes Private Limited, Manager - Meetings & Events at American Express Global Business Travel, and AM SALES at Thomas Cook India Limited.

She is known for her flexibility, quick learning abilities, and self-motivation to work effectively in diverse environments with minimal supervision.

Highlights

Mar 6 · linkedin

What Good Listeners Do.. What do good listeners do that makes them good listeners? ✓ They probe for clarification. ✓ They listen for a story, and for unvoiced emotions. ✓ They empathize. ✓ They summarize well. ✓ They get rid of distractions while listening. ✓ They keep the client talking by asking for more details that help them understand. ✓ They look (not stare) at the client as the client speaks. ✓ They encourage by nodding their head or giving a slight smile. ✓ They ask how they might be of help. ✓ They are aware of and control their body movement (they don’t move around, shake their legs, fidget with objects, etc.) What Good Listeners Don’t Do.. On the other hand, good listeners don’t: ✓ Interrupt. ✓ Respond too soon. ✓ Editorialize in midstream. ✓ Jump to conclusions. ✓ Judge the speaker. ✓ Try to solve the problem too quickly. ✓ Take calls or interruptions in the course of a meeting

Source : The Trusted Advisor ~By David H. Maister, Charles H. Green and Robert M. Galford

Related Questions

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Upasana Saikia
Upasana Saikia, photo 1
Upasana Saikia, photo 2
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Location

Goa, India