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Usman Sadiq

Sr. Manager, Technical Support Engineering @ Datadog | MBA (Exec)

Usman Sadiq is a result-driven and passionate people leader with ten years of experience in the SaaS industry, specializing in global support operations and cloud SaaS support.

He has a strong educational background, holding a Master of Business Administration (MBA) from AGSM @ UNSW Business School, a Master of Science in Software Engineering from the University of Hertfordshire, and a Bachelor of Science in Computer Science from the National University of Computer and Emerging Sciences.

Usman has also completed a specialization in Leadership and Management Strategy Execution from Harvard Business School.

Throughout his career, Usman has held various managerial positions at Datadog, including Senior Manager, Manager 2, and Manager of Technical Support Engineering, contributing to his expertise in professional services consulting and customer experience and enablement.

He has also served as Solutions Operations Lead and Technical Solutions Engineer at Datadog, further honing his skills in support operations and technical solutions.

Prior to his tenure at Datadog, Usman worked as an Operations Support Engineer ANZ at Soprano Design, a Professional Services Consultant at Teradata, and a Software QA Engineer at Alachisoft.

Highlights

Aug 2 · linkedin

Are you a technical lead with a passion for people management and customer support? We have an exciting oppertunity to join our pack as we continue to scale our Technical Support Engineering teams in Sydney 🇦🇺.

Reach out to myself, Sue Lee or Zoe Hang for a confidential chat or apply using the link below: https://lnkd.in/gBqgQeYJ

Geoff South Carlo Nizeti Niall Arrigan Yvonne Seifermann Jett Hendry Vincenzo Rajo Morsalin Billah JM Lazaro

Mar 24 · linkedin

🚀 Transformative Week at AGSM! 🚀

Last week at the AGSM @ UNSW Business School was packed with learning and action, as part of the second residential week of the Executive MBA journey! We explored #Disruption and #Transformation, focusing on leadership in today's fast-changing world, especially with AI disruption reshaping every facet of our lives.

Highlights included situational awareness in a Boeing 737 flight simulator—learning decision-making and teamwork at 30,000 feet! Plus, an intensive workshop on Communication Mastery.

This wasn’t just a learning experience; it was a transformative journey. I've emerged with not only new skills but a renewed mindset, ready to tackle the challenges of disruption and change.

Big thanks to the instructors George Shinkle, Jeffrey Tobias, Denise Weinreis, Patrick Sharry, Natasha McNamara and #CohortE peers for an unforgettable experience. Here's to growth, learning, and soaring to new heights!

#AGSM #Leadership #Innovation #Communication #Growth #AIDisruption

Related Questions

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Usman Sadiq
Usman Sadiq, photo 1
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Location

Sydney, New South Wales, Australia