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Vikas Mahajan

Head of Business Applications (Customer & Employee Experience)

Professional Background

Vikas Mahajan is a distinguished technology leader with an extensive track record in driving business transformation through innovative technology solutions. With a keen focus on creating effective digital and automation strategies, Vikas has demonstrated his ability to deliver high-value, business-oriented solutions that significantly enhance both customer experience (CX) and employee experience (EX). His professional journey is characterized by leadership positions that highlight his capability to manage large teams and guide them towards achieving strategic objectives.

As part of the CIO staff, Vikas supervised a talented workforce of over 50 individuals, including senior managers, managers, architects, and program/project managers. His hands-on management style has been pivotal in fostering a culture of innovation and productivity. Vikas is particularly known for his expertise in introducing cutting-edge solutions that go from idea inception to mainstream adoption within organizations.

Vikas has been instrumental in influencing a shift towards a Cloud/SaaS mindset within enterprises by successfully implementing major platforms such as Workday, ServiceNow, and Salesforce. Furthermore, he developed a Mobile First strategy that culminated in the creation of an App Store featuring multiple applications aimed at enhancing productivity.

Education and Achievements

Vikas Mahajan's educational background lays a solid foundation for his professional success. He holds a Bachelor of Engineering (BE) degree in Mechanical Engineering, which has equipped him with critical problem-solving skills and technical acumen. He further pursued a Master of Science (MS) in Management Information Systems at the University of Arizona, where he deepened his understanding of technology's role in business management.

In addition, Vikas earned a Master of Business Administration (MBA) from the prestigiously regarded Claremont Graduate University, specifically from the Peter F. Drucker and Masatoshi Ito Graduate School of Management. This educational background not only enhances his managerial capabilities but also complements his technical expertise, enabling him to bridge the gap between technology and business.

Notable Achievements

Among Vikas's notable achievements is his leadership in the development and introduction of intelligent conversational bots that leverage natural language understanding (NLU). These bots serve as an additional support channel for both customers and employees, leading to a commendable reduction of over 20% in contact cases. This innovation has significantly improved user experience and operational efficiency within the organizations he has been part of.

Vikas also took the initiative to establish a Center of Excellence for Robotic Process Automation (RPA), embedding RPA as a crucial automation lever across various business functions. His forward-thinking approach to automation includes exploring Intelligent Process Automation (IPA) using Natural Language Processing (NLP) as the next iteration of automating business processes.

Furthermore, he is adept at building robust digital platforms that support a multi-brand, multi-category product portfolio. His efforts in improving sales productivity, enhancing partner integration, and employing marketing automation tools are testaments to his strategic mindset.

His management style is complemented by his extensive hands-on experience with a plethora of enterprise software products. Vikas has successfully managed teams supporting various critical applications, including Zendesk, Salesforce Service/Sales Cloud, Adobe Campaign Manager, Siebel, UiPath, and many others. His keen understanding of these tools allows him to leverage them effectively to optimize business processes and improve overall coordination within organizations.

In his current role as Head of Business Applications (Digital Platforms) at Logitech, Vikas continues to employ his skills and expansive knowledge to transform and optimize business applications. His previous roles, including Senior Manager of HR Systems and Team Lead at Intel (Altera, PSG Division), have further solidified his reputation as a leader in technology-driven business transformation.

Related Questions

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Vikas Mahajan
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Location

Los Gatos, California, United States