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Ville Henttonen

Director, CX & Digital Transformation HIAB Services at Cargotec

Ville Henttonen is a digital change and AI expert with a strong background in customer experience and analytics.

He has a proven track record of success in companies like Sonera (Telia) and Tele Finland, excelling in customer experience management.

Ville's expertise includes digital analytics, search analytics, social media analytics, and text analytics, where he has been a pioneer.

He is well-versed in marketing areas such as digital marketing, SEM/SEO, and social media marketing, along with skills in sales and ecommerce.

Ville's experience extends to customer process management, process analytics, self-service analytics, conversational AI, and more.

He holds certifications as a Six Sigma Black Belt and a Net Promoter Associate, with a Master's degree in Social Sciences majoring in Economics.

Currently, Ville is the Director of CX & Digital Transformation at HIAB Services within Cargotec, having previously held roles at organizations like Accenture and Telia Company.

Related Questions

What are Ville Henttonen's key achievements in CX and digital transformation?
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Ville Henttonen
Ville Henttonen, photo 1
Ville Henttonen, photo 2
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Location

Helsinki, Southern Finland, Finland