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Vladimir Lukin

Global Lead Scientist at Kearney IGNITE, Kearney | Expert in data-driven solutions to improve customer satisfaction and loyalty

Vladimir Lukin is an expert in customer data analytics, seeing analytics as a crucial aspect of understanding customer experience pathways.

With a background that includes a Doctor of Philosophy (PhD) in Agricultural Economics and a Master of Arts (MA) in Economics from Oklahoma State University, Vladimir has a solid educational foundation.

Having held significant roles such as Global Lead Scientist at PCE Labs in Kearney, Lead Scientist at American Express, Senior Manager of International Marketing Capabilities at American Express, and Statistical Modeler at Analytic Innovations, Vladimir has a wealth of experience in data analytics and customer insights.

He specializes in analyzing various forms of customer feedback, from NPS/CSAT surveys to call transcripts, e-chats, and business review websites, to gauge the business's perspective from the customer's point of view and enhance traditional product-focused portfolio analysis to boost customer satisfaction and loyalty.

Highlights

Feb 9 · linkedin

Only 20% of CEOs believe their innovation investments generate value. Our Kearney Innovation Optimization Wheel helps companies extract greater innovation revenue by providing a framework to assess problem areas with your existing approaches, and suggesting improvements. Download our framework to get the 5 innovation levers. Our co-authors @Andrade, Nigel, @Munro, Peter, @Viv Ronnebeck put the innovation opportunity at your fingertips! #innovation #corporateinnovation

Mar 8 · linkedin

Cool visualization of an impact of actions to curb the spread.

Vladimir Lukin
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Location

Greater Phoenix Area