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Wes Hayes

Head of Preferred Success Cloud Customer Onboarding at SAP

Wes Hayes is a seasoned IT strategist who currently serves as the Head of Global Cloud Customer Onboarding at SAP, specializing in assisting Preferred Success customers with their transition to the SAP cloud. In this role, Wes leads a dedicated team to guide customers in understanding the benefits of their Preferred Success offering and ensures a smooth onboarding process.

With a background in IT management and project delivery, Wes brings a wealth of experience to his position. He holds a Master of Business Administration (MBA) with a focus on Finance from Pennsylvania State University-Great Valley Graduate Center, further enhancing his strategic capabilities.

Committed to professional growth and leadership development, Wes aligns his management approach with a servant leader mentality to foster team success and individual growth. He emphasizes the importance of setting up governance structures and managing change effectively when transitioning to cloud solutions, highlighting his expertise in customer success.

Prior to his current role, Wes held key positions at SAP, including Global Director of Preferred Success Customer Onboarding and Global Enablement Lead and High Touch CSM/Support Architect. His prior experiences at The Institutes as Vice President of Operations, Project Management, and Customer Success, and Director of IT - Hardware and Support, have honed his skills in operational excellence and customer-focused IT solutions.

Wes's educational background includes studies at renowned institutions such as The Wharton School for Effective Execution of Organizational Strategy, Pennsylvania State University for his MBA, and Drexel University for a Bachelor of Science in Communication and Applied Technologies, reflecting his commitment to continuous learning and professional development.

Wes Hayes
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Location

West Chester, Pennsylvania, United States