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William Lane

Manager, Customer Support, Intercom

William Lane is a dynamic professional with a background in technical project management and leadership.

He holds a Bachelor of Engineering (BEng) degree in Digital Media from Dublin City University.

William has a wealth of experience in various organizations, including roles at Intercom, Google, Looker, and IBM.

At Intercom, he served as the Manager of Customer Support, demonstrating his commitment to customer service.

During his time at Google, William held positions such as Technical Solutions Specialist Manager at Looker DCL and Regional Manager for the Department of Customer Love.

His tenure at Looker included roles like Regional Manager EMEA, Manager of Department of Customer Love, Team Lead, and Data Analyst, showcasing his diverse skill set.

William's early career involved technical roles at IBM, where he worked as a Software Engineer, Domino Support Engineer, and in WebSphere Commerce Support.

His foundation in software engineering and testing was established during his time as a Junior Software Tester at Ammeon.

William Lane is passionate about innovation, teamwork, and using data-driven solutions to tackle complex business challenges. He excels in fostering collaborative environments and ensuring smooth operations in his professional endeavors.

Highlights

Job Application for Account Manager, Senior Mid-Market at Intercom
Jan 1 · intercom.com
Customer Service - Page 33 of 38 - The Intercom Blog
Nov 22 · intercom.com
The Ticket: Nick Clark on how to design AI support for the customer
Jul 12 · intercom.com
Kaitlin Pettersen - Intercom
Kaitlin Pettersen - Intercom
Jun 27 · youtube.com
Building the future of AI-first customer service - YouTube
Building the future of AI-first customer service - YouTube

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William Lane
William Lane, photo 1
William Lane, photo 2
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Location

Ireland