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Winston Wang

Director at Klook • ex-Google/McKinsey • Wharton MBA

Winston Wang is a seasoned professional with extensive experience in product management, customer experience, and strategic initiatives. He served as Director of Product Management and CLM (Customer Lifecycle Management) at Klook from January 2021 to June 2022.1 In this role, he led the product management team for customer experience, focusing on scalable customer issue resolution and service team toolkit development. His objectives included increasing purchase conversion, reducing customer service intervention, and improving customer service efficiency.1

Wang's career highlights include:

  1. Current position: Group Head of CX at Lazada (since December 2022)1
  2. Previous roles at Klook:
    • Director, Product Management and CLM (Jan 2021 - Jun 2022)
    • Director, Corporate Initiatives (Jun 2019 - Dec 2020)
  3. Founder of Forum, a social/local startup (May 2017 - May 2019)
  4. Junior Engagement Manager at McKinsey & Company (Sep 2015 - Apr 2017)
  5. Strategist at YouTube Partner Product Solutions, Google (May 2011 - Jun 2013)

Winston Wang holds an MBA from the University of Pennsylvania's Wharton School and a Bachelor of Science in Foreign Service from Georgetown University.1

Highlights

Nov 25 · winston.com
Yang Wang - Corporate Attorney | Winston & Strawn
The Role of Parvalbumin Interneuron GIRK Signaling in the ...

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Winston Wang
Winston Wang, photo 1
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Location

Hong Kong, Hong Kong SAR