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Yolanda Inchauregui

Manager, Federal Support Account Management Services at ServiceNow

Yolanda Inchauregui is a Senior Manager of Support Account Management Services at ServiceNow, based in Washington DC.14 She has over ten years of experience in enhancing processes, managing key relationships, reducing operating expenses, and eliminating unused resources.1

Yolanda's expertise includes:

  1. Project and relationship management
  2. Leading diverse teams
  3. Handling high-pressure environments
  4. Producing and presenting data visualizations and briefs to senior leadership

At ServiceNow, Yolanda focuses on:

  • Serving as a primary liaison for customers during the service period
  • Providing reports on the health of customers' instances
  • Assisting in upgrade planning
  • Advocating for customers' needs and identifying opportunities for current and future business objectives36

Yolanda has a strong background in military service, with 32 years of Naval leadership experience.5 This background has contributed to her expertise in learning and staff development, building winning teams, curriculum development, and managing complex programs.

As of January 24, 2025, Yolanda has been with ServiceNow for over six years, having joined the company around 2018.5 She has found ways to advocate for and work with the LATAM team, and as of August 2024, she was fully supporting this team.2

Yolanda is also involved in initiatives supporting veteran inclusion and career development at ServiceNow.1 Her international exposure has enhanced her open-mindedness, curiosity, and acceptance, which are valuable traits in her role.1

Highlights

Nov 10 · youtube.com
Yolanda Inchauregui, Sr Manager, Support Account Mng ... - YouTube
Yolanda Inchauregui, Sr Manager, Support Account Mng ... - YouTube

Related Questions

What inspired Yolanda Inchauregui to join ServiceNow?
How does Yolanda manage high-pressure environments effectively?
What are some key strategies Yolanda uses to enhance team performance?
How does ServiceNow support veteran inclusion and career development?
What challenges does Yolanda face in helping veterans transition to corporate jobs?
Yolanda Inchauregui
Yolanda Inchauregui, photo 1
Yolanda Inchauregui, photo 2
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Location

Washington, District of Columbia, United States