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Zach Bouzan-Kaloustian

Early stage operator and team builder

Zach Bouzan-Kaloustian is an experienced professional in Customer Experience, Support, and Operations, particularly in early-stage tech companies.1 He has been serving as a Mentor at First Round Fast Track since September 2022.1

Key points about Zach Bouzan-Kaloustian:

  1. Career highlights:

    • VP of Customer Experience Operations & Support at Wild Alaskan Company (2020-2022)1
    • Director of Customer Operations, Support & Success at DigitalOcean (2014-2019)1
    • Senior Manager of International Customer Operations at Fab.com (2011-2014)1
  2. Expertise:

    • Operational enhancements
    • Process optimization
    • Sales driving
    • Automation implementation
    • Talent development
    • Fostering inclusive team cultures
  3. Education:

    • Bachelor of Science in Entrepreneurship from Babson College
  4. Notable achievement:

    • At DigitalOcean, he was employee #35 and led multiple 24x7 teams, contributing to the company's growth to 600 employees and $250 million in ARR
  5. Current focus:

    • Customer Experience Handbook & Consulting through his own consulting practice since January 20201
  6. Personal life:

    • Married Samantha Taube on September 17, 2016, in Buxton, Maine3

Zach's LinkedIn username is indeed zacharybk, as mentioned in the query.2

Highlights

Aug 8 · linkedin

I'm seeking proven recommendations for an AI chatbot to enhance a sales page. The key features we need are:

  • Designed for landing pages with high conversion rates, focusing on conversational abilities over basic FAQ responses
  • Customizable to refine the responses it provides
  • Cost-effective for testing with minimal long-term expenses
  • No CRM integration necessary

Excited to see your suggestions! #AI #Chatbot #SalesPage

Dec 14 · linkedin

Are post-interview thank you notes helpful? 📝

I'm interested to know how thank you notes impact your hiring decision, if at all. Vote below!

Also, if anyone has an amazing thank you note format, please share it below. #thankyou

Related Questions

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How can I apply to be a mentor in the First Round Fast Track program?
Zach Bouzan-Kaloustian
Zach Bouzan-Kaloustian, photo 1
Zach Bouzan-Kaloustian, photo 2
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Location

New York, New York, United States