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Ziv Peled

4x Top 25 Customer Success Influencer 2020 - 2023 | Chief Customer Officer. People, value and relationships obsessed. I support people in their career, happy to help anyone. Feel free to contact me.

Professional Background

Ziv Peled has cultivated a robust and impressive career specializing in Customer Success and Support Management. With an extraordinary journey leading a global team of over 200 Customer Success Managers spread across 16 offices, Ziv has built a customer-centric strategy from the ground up. This core focus spans every facet of the customer lifecycle, from pre-sales engagements through seamless onboarding and extensive adoption processes to advancing customer advocacy. His expertise emphasizes ensuring that customer satisfaction and success remain at the forefront, fostering long-lasting relationships with clients both locally and internationally.

In addition to his substantial contributions to Customer Success, Ziv plays a pivotal role in Customer Support. He leads a dedicated global follow-the-sun team comprising more than 60 Customer Support Engineers who work tirelessly to provide unparalleled support, ensuring that customer inquiries and issues are addressed promptly and efficiently. His depth of knowledge and commitment enables the team to provide exceptional service that meets and exceeds customer expectations consistently.

Ziv also brings significant expertise in sales engineering, developing strategic sales operations designed to enhance both presale and post-sale services. His ability to conduct product demonstrations, identify solution expansion opportunities, and engage in proactive customer outreach has been instrumental in driving business growth and customer satisfaction at reputable organizations.

Education and Achievements

Ziv Peled completed his Bachelor of Arts in Business Management for executives at Ruppin College, equipping him with a solid foundation in business principles that have informed his professional journey. Across his career trajectory, he has acquired extensive experience working with customers at various levels, which further underscores his customer-oriented approach.

Ziv's career has seen him serve in several key leadership positions, prominently at AppsFlyer, a leading mobile attribution and marketing analytics platform. His tenure there was marked by growing from Senior Customer Success Manager to Chief Customer Officer, where he implemented innovative strategies that significantly enhanced the company's customer service initiatives and overall client satisfaction. Ziv also held the position of VP Global Client Services, where he was responsible for guiding a team dedicated to providing extraordinary client services that align with customers' needs and objectives.

His impressive repertoire includes roles such as VP Client Services, Head of Customer Success, and Advisory Board Member at Joyned, reflecting his dynamic capabilities in steering teams towards organizational success. Ziv’s previous experience as a Product Manager at Surf Communication Solutions and various technical roles, including Technical Project Manager at NICE Systems and Senior System Engineer at IPGallery, showcase his technical proficiency and mastery over program management.

Notable Achievements

  • Team Building and Leadership: Ziv has demonstrated exemplary skills in team building, hiring globally, and leading diverse teams to achieve organizational objectives.
  • Customer Success Strategy: Recognized for developing a comprehensive strategy for customer success that resulted in substantial customer retention and satisfaction.
  • Operational Excellence: Proficient in risk management, budget planning, problem resolution, and vendor management, contributing to smoother operational flows and enhanced productivity.
  • Effective Communication: An effective communicator, Ziv fosters an atmosphere of collaboration and transparency within his teams, leading by example in time/schedule management and organizational details.
  • Technical Expertise: His technical background underpins his strategic insights in program and project management, allowing him to facilitate successful customer interactions throughout the engagement process.

With an unwavering commitment to customer success and a proven track record in building and leading high-performing teams, Ziv Peled continues to make impactful contributions to the organizations he collaborates with, championing a culture of excellence that prioritizes customer satisfaction and continuous improvement.

Related Questions

How did Ziv Peled develop his expertise in building customer success teams?
What strategies has Ziv Peled implemented to enhance customer satisfaction and retention?
In what ways has Ziv Peled's educational background influenced his career in customer success and support management?
How has Ziv Peled's experience at AppsFlyer shaped his approach to customer engagement?
What are some of the key challenges Ziv Peled faced while leading a global Customer Support team, and how did he overcome them?
How does Ziv Peled approach team management and leadership across diverse cultures?
Ziv Peled
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Location

Tel Aviv District, Israel