Suggestions
Alan Manning
Committed to helping people BE BETTER, together.
Alan Manning is the Co-Founder and President of StraightLine Health, a company established in August 2021 that focuses on accelerating meaningful health innovation for startup health companies. The organization aims to help these companies realize their potential, develop clear paths to success, and democratize access to customers, investors, and partners.1
Manning's professional journey reflects a deep commitment to improving healthcare through various roles. Prior to his current position, he was the Executive Vice President at Planetree, where he oversaw multiple business functions and contributed to developing a patient-centered model of care that emphasizes holistic healing.1 He is also the Principal at Progressus, LLC, which focuses on enhancing team dynamics and productivity through people-centric strategies.1
His educational background includes a Bachelor’s degree in Psychology and Sociology from Gettysburg College and a Master's in Public Administration from Fairfield University.1 Manning’s passion lies in helping individuals and organizations achieve their best by fostering connections and facilitating transformative experiences.
Highlights
Let me start with this- healthcare is full of well-meaning, committed, and caring people. However, the healthcare system doesn’t always work optimally, because we don’t always solve for the right “X”. We continue to make such incredible advancements, but I still think we struggle to "lock in" on the most basic things…human behavior. My son was in the hospital for 7 days last week; thankfully he is fine. Overall, the care was good, and in some ways, great. However, his stay reaffirmed my belief that we need to remain focused on the basics of human care. Someone smarter than me will continue to push new technologies and devices. I’ll be over here, asking folks to:
1. Please be aware of your tone when my 11 year old calls you on the monitor and meekly asks you for ice. I appreciate that you are busy, but please don’t make his request an audible inconvenience.
2. If and when you do say you will do something, do it. When my 11 year old says, “the doctor said I could have water 2 hours ago and they still haven’t brought me any (after asking a few different folks…and having not had a drink for 72 hrs).” We can do gemba walks, we can do trust falls, and we can do process improvement events, but I defer to one of my favorite mantras: “I am here. I can help. I will help.” Sometimes we just need to make sure we are accountable.
3. When you walk in the room, do me a favor, remind me who you are with a simple introduction. I met a lot of you today and I'm sorry I can't always tell who is who! 4. Finally, and most importantly, if rest is so integral to my son's recovery, why do you take his vitals in the middle of the night every night (he wasn't critically ill)? My 11 year old used the term “my non-vital vitals.” Beyond that, on the night before discharge, who thought it was a good idea to pull his IV @4AM?
I don’t want to be cranky, nor oppositional. I want to underscore that technology and science continue to advance at rapid rates. We need to make sure we are bringing our human interactions along at the same pace. More pressingly, we need to make sure we are committing the same time and energy to these opportunities. This is not about patient experience scores, it’s about the patient’s experience. It’s about my son (and your daughter, and husband, and father-in-law…). We had such uplifting moments with the therapy dog and healing garden and video game system that they wheeled into the room. All of these signature moments were so positive. Let's make sure we don't damage all of those "goods" by missing some of the simplest aspects of human interaction.
This was me with my Mam and Dad and my girlfriend the night before I left Ireland at 17 years old...25 years ago, today! Some of the journey has been incredible and some has been heartbreaking. But today, I sit here humbled, thankful and excited for the next 25 years. I have learned a LOT and here a few of the highlights:
IT'S ALL ABOUT THE JOURNEY. Finish lines are fickle and fleeting. The memories and education I have gained while on the road to those finish lines have been invaluable. The road has taken many twists and turns and it all led me to this point. If I hadn't messed up my knee in high school, I'd never have met my wife!
I AM ONLY HERE BECAUSE OF THE SUPPORT I HAVE GOTTEN ALONG THE WAY. I wouldn’t have even made it out of the airport in Boston if it wasn’t for Mr. Farley (my host family), convincing me to give my school a try for a week. I was so overwhelmed I wanted to get back on a flight home. I did what he said. I guess I extended the week a little! Since then, I have had many more people support, encourage, motivate and inspire me...it takes a village.
LIFE ISN'T FAIR AND LIFE ISN'T EASY BUT LIFE IS GOOD! Two and a half decades can’t go smoothly, and I feel like I have endured some rough seas. Having a beautiful daughter undergo multiple open-heart surgeries before dying at 6 months old is every bit as awful as you might think. There’s no silver lining nor deep learning. There’s no explanation nor justification. It just sucked, and it still sucks 13 years later. That said, life is still GOOD! I have amazing memories of little Katie and I see her in her younger brothers every day. It melts my heart when my youngest son tells people that he has a brother and a sister, without shame nor awkwardness.
MY WARTS, WRINKLES, AND IMPERFECTIONS ARE OKAY. I like me more now than I did then. I used to feel so awkward in so many settings. I’m happy to say now that now I feel really comfortable in my own skin. I have also shed the chip that I had on my shoulder; the constant need to prove myself to everyone is gone and I feel lighter because of it. I have figured out my priorities and I make sure my actions map to those priorities. I feel like I am closer to being the man and dad I want to be...aspiring to be like my dad was for me growing up.
IF YOU'RE GOING TO BET, BET ON YOURSELF. Work hard, make plays, and let the chips fall where they may. We all have different goals and aspirations. We have different measures of success. But, no matter what your goals are, it’s going to be even harder to reach them if we don’t support ourselves- physically and emotionally. We are all riddled with doubts and concerns, but in the end of the day I will always “default to action” and DO things that I think will help me to be more successful. Lamenting, perseverating and excuse-making won’t help me be the best me that I can be.
Here's to 25 more years of memories!
