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Alex Deller

Experienced Customer Success Director orchestrating symphonies of success in the ever-evolving SaaS landscape.

Alex Deller is a seasoned senior management professional with over 18 years of experience in the IT industry, specializing in Managed Services and SaaS environments. His expertise lies in implementing solutions and processes in professional services, partner, and customer success environments. Alex has a strong track record of leading teams to achieve end goals, with a broad skill set that includes start-up experience, project/programme management, and excellent coordination of work packages.

Highlights

Aug 24 · linkedin

No What would you prefer if your business was driven from a digital front end, where consumers can purchase, and gain access to services or goods at a premium?

  1. Backend Observability which is heavily focused on Uptime and Performance across your cloud or on-prem architecture?

  2. True client side telemetry which can be mapped (without code) to each major user journey so that you see what your end consumers see and can measure the performance across each step they may take?

Or ….

A mixture of 1 & 2?

Businesses could not live without observability, but realistically you do not have true observability until you can capture the entire journey from the front end, all the way to the backend and vice versa.

Outages are impactful, but what about the day to day annoyances you face when accessing certain apps… For me, I can accept one or two instances of a bad experience, however, consistent issues means I’d look to take my money elsewhere.

#observability #userexperience

Aug 12 · linkedin

Calling all product managers, leaders and or teams in my network.

Question - how do you know which parts of a product to work on and why? How do you prioritise release cycles and which tools do you use to identify improvement opportunities within your digital applications?

Please comment.

  1. APM / Observability tools
  2. Product Analytics tools
  3. Homegrown
  4. Await customer feedback / complaints
  5. Other - if so, how?

I’m interested in hearing how you tackle Growth Product Management, and stay ahead of your competition!

#productmanagement

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Alex Deller
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Location

London, England, United Kingdom