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Alex Endicott (He/Him)
Lead, Customer Solutions Group Operations at LiveRamp (NYSE: RAMP)
Alex Endicott (He/Him) is currently the Lead, Systems & Tools Strategist for Post-Sales & Enablement at LiveRamp. He graduated with a Bachelor of Science degree from the Rohrer College of Business at Rowan University. His professional focus involves enhancing systems and tools to support post-sales processes and enablement initiatives within the company.
In addition to his role at LiveRamp, Alex is actively engaged in community service, as evidenced by his participation in volunteering activities, such as creating Hope Packs for the Midwest Food Bank of Arizona.12
Highlights
Today I participated in my first volunteering event with Midwest Food Bank of Arizona. The morning was spent creating Hope Packs; a sealed bag of food items that are given to students between the ages of 5-17 years old. These bags are distributed on Friday so that the kids get to have a little extra food on the weekend. For some, this may be their only food until they return to school on Monday.
In the span of less than three hours, our location's group of volunteers were able to pack and seal ~1,500 Hope Packs. You can read more about Hope Packs here: https://lnkd.in/g3tx3_yA
This may have been my first volunteering event with Midwest Food Bank, but will not be my last. Hoping to make 2024 a year filled with many opportunities like this.
Celebrating 4 years at LiveRamp!
Usually I don’t acknowledge my work anniversary much, but this year I am reflecting on it.
Who was I four years ago compared to who I am now? Personally, four years ago I felt like just a kid who was trying to understand what the next day was meant for. I was going through a lot of challenges in my personal life, and my new job was my outlet. I was able to research a new industry, new objectives, learn new skill sets, and build something new for a company going public. It kept me busy and distracted, that’s for sure!
So who was I professionally 4 years ago? I was a college student who just finished 2.5 years as a Customer Support Rep in the Supply Chain and Barcode industry. Moving into AdTech industry for LiveRamp in the Customer Support space, tasked with not just providing support to our clients, but implementing a support model we needed.
I got to do the following:
- Implement and administrate a support ticketing platform, while migrating our clients off of email-based support
- Learn the pipelines of our products; Onboarding, Measurement, and Data Marketplace to name a few
- Provide Technical Support to many Fortune 500 companies
- Interview and hire candidates to expand the new Technical Support team
- Assist our team as a support escalation resource for complicated issues
- and so much more…
These were just in the first few months of my LiveRamp journey. In the last 4 years many changes have happened, whether it be as a company or my job function. I’m just glad to be a part of the journey and to keep moving forward. Time to see what year 4 has to offer!
