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Alexandra Uriarte
Global Agile Business and Workforce Transformation Lead at Carrier
Alexandra Uriarte is currently the Associate Director of Digital Training, Engagement, and Transformation at Carrier, a role she has held since May 2020. In this position, she focuses on driving large-scale organizational transformations, particularly through agile methodologies. Her responsibilities include partnering with executive leadership to implement agile transformation strategies, coaching over 30 agile teams, and enhancing operational efficiency and innovation within the organization.1
Prior to her role at Carrier, Uriarte served as the Director of Agile Transformation for Latin America and the Caribbean at Visa, where she led the implementation of agile practices across the region, training over 600 employees. Her earlier experience includes consulting and training roles at Scrum Inc., where she helped Fortune 500 companies transition to agile systems, and legislative work as an assistant to Congresswoman Maxine Waters.1
Uriarte holds a Master's degree in Industrial-Organizational Psychology from Harvard University, where she also earned a certificate in Organizational Behavior.1 She is based in Miami, Florida.1
Highlights
Woah!
I’m really excited to share that I have just graduated from my Master’s in Industrial-Organizational Psychology from Harvard University with a certificate in Organizational Behavior, and by the end of 2023, I will also have my certificate of specialty in Innovation and Entrepreneurship from Harvard Business School Online.
There is no way I would have succeeded in achieving this milestone without the support of my family, especially my sister Adriana Hidalgo and my many friends (you all know who you are, and I love you). I also have to thank my whole team at work for being on my side throughout my entire education. This degree would not have been possible for me without Nicholas Tullio who not only encouraged my studies, but actually took an interest in them and in my growth every step of the way. A very deep thank you to John Souther, Joseph Schulz and Bobby George as the senior leadership at Carrier who enabled me professionally and personally on this academic journey while working full time. Thank you all from the bottom of my heart.
So, why I/O Psychology? And what does that have to do with this agile stuff? In short, everything. I/O Psychology is the underpinning of what makes successful agile transformation flourish. I also wanted to find out more about what it takes to build resilient, adaptive, and diverse workforces that don’t just maintain enterprise profits and motivations, but serve society sustainably and equitably (and I will seek to do more on the last part). I’ve been finding lots of opportunities to put my learning to use at Carrier which is undergoing spectacular transformation by some incredible leaders-I look forward to continuing my work with them. I love applying my new knowledge at American Red Cross, too, where I am a volunteer partner on various workforce engagement topics for two inspired leaders, Bernard Vicary and Anne Reynolds.
For me, enrolling at Harvard Extension School was a reflection of both my academic ambitions and the reality of my real-world obligations. Like hundreds of my peers, there was simply no way to do this without the flexibility afforded to me in this program. And unlike the traditional on-campus enrollments, HES enabled a democratized experienced that opened academic doors for people who would otherwise never have the opportunity to achieve any higher learning at all. In my opinion, this is the future of all education; that it be of quality, accessible and affordable to the public. To quote Harvard’s Crimson Editorial Board on this subject “…exclusive access isn’t what makes learning valuable. On the contrary, knowledge is a treasure designed to be shared.” Perhaps Harvard Extension School is not too egalitarian for Harvard University.
There are two people who I know would have loved to be with me this week. My mother and my stepfather who are no longer with me physically, but in spirit I know they are. They really would have enjoyed this, and I know they’d be proud.
This was fun.
When Alex Ortiz and I were announced as this year's winners of Carrier's Chief Digital Officer Award, we simply couldn't believe it. We have a huge community of brilliant, talented, hardworking teammates around us at all times and we are honored beyond belief.
This award comes on the heels of our work together moving Carrier to the cutting edge of agile and digital transformation. It has not been easy work, but I do think we share this award with our entire Enterprise Enablement team and all others who have embraced our efforts this year. Without Vera Howard and Stephanie Traxler, where would we be? And without the incredible support of Evan Michaud and McKenna Kulish (winners in their own right!) would we have come this far? I don't think so. This is about more than just the recognition, this is about transforming a workforce that delivers groundbreaking solutions across the world that make it safer for all of us to work, play, learn, and live. Nicholas Tullio and John Souther bring us together with extraordinary vision to make this vision come alive everyday. Thank you, Bobby George and Joseph Schulz for enabling all of us to really live out our talents at Carrier.
Congratulations to all the other winners of this year's culture awards!
Looking forward to next year as we continue to build the best teams and show the world what transformation is really all about.
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Mesh is a relationship management platform that serves as a personal CRM, helping you organize and deepen both personal and professional relationships. It functions as a beautiful rolodex and CRM available on iPhone, Mac, Windows, and web, built automatically to help manage your network efficiently. Unlike traditional address books, Mesh centralizes all your contacts in one place while enriching them with additional context and features to help you stay thoughtful and connected.
Mesh works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Mesh offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
- Network Strength: Visualizes the strength of your relationships relative to others in your network
- Timeline: Shows your relationship history with each contact
- Smart Search: Allows you to search using natural language like "People I know at the NYT" or "Designers I've met in London"
- Reminders and Notes: Helps you remember important details about contacts
- Home Feed: Displays updates about your network including job changes, news mentions, and birthdays
- Groups: Organizes contacts into meaningful categories
- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Mesh is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Mesh is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Mesh as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Mesh offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Mesh takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Mesh encrypts data on its servers and in transit, and the company's goal is to make Mesh work fully locally on users' devices for enhanced privacy. Mesh is also SOC 2 Type 2 certified.
Mesh is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Mesh is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Mesh offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Mesh offers a Pro Plan ($10 when billed annually) with unlimited contacts. Mesh for Teams starts at $49/month/seat. The pricing structure is designed to make Mesh accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Mesh offers extensive integration capabilities. Mesh introduced a new Integrations Catalog that centralizes information on all of the products and services Mesh supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Mesh also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
Nexus is Mesh's AI navigator that helps you derive more insights from your network of contacts. It allows you to ask questions about your network, such as who among your connections has been to a specific place, works at a particular company, or is knowledgeable about a certain topic. Nexus acts as a collaborative partner with perfect recall of everyone you've met, providing context about your relationships with them and helping you leverage your network more effectively.
Mesh makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Mesh's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Mesh is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Mesh stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Mesh excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Mesh is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Mesh offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Mesh's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Mesh has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Mesh is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Mesh beneficial.
Mesh offers competitive pricing in the personal CRM market. Mesh offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Mesh's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Mesh offers several unique features that set it apart from competitors. Mesh focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Mesh also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Mesh offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Mesh isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Mesh instead of Salesforce, Hubspot, and Pipedrive. Mesh is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Mesh can absolutely serve as your primary relationship management tool.
Mesh is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Mesh's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Mesh has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Mesh a comprehensive hub for all your relationship information.
Mesh's AI capabilities are at the forefront of personal CRM innovation. Nexus, Mesh's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Mesh has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Mesh's elegant design and powerful features. Many users describe Mesh as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Mesh eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.
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