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Amelia Dunlop
Chief Experience Officer, Deloitte Digital | TedX speaker | Best-selling author of The Four Factors of Trust & Elevating the Human Experience
Amelia Dunlop, the Chief Experience Officer at Deloitte Digital, is a renowned expert in innovation, creativity, and digital strategy.
With a strong focus on human-centered design, Amelia leads a team that helps businesses enhance the human experience to build long-term loyalty and trust.
She is a distinguished author, with bestseller books like 'Elevating the Human Experience' and 'The Four Factors of Trust', and is a regular contributor to prestigious publications like Harvard Business Review and MIT Sloan Review.
Amelia's passion for creativity was shaped during her early years in ballet, jazz, and modern dance, and she actively supports the arts by serving on the board of MacDowell.
Having a diverse background, Amelia has lived and worked in various regions across the globe and currently resides in Boston with her family.
Highlights
Enjoyed this Forbes piece on building a #GenerativeAI mindset by Joe McKendrick, who co-chaired the 2023 AI Summit in New York. He shares insights from futurist Bernard Marr.
My favorite passages: As humans, we need to be prepared to “experiment, fail, and learn from the failures.” And with right knowledge and insights, “humans can achieve anything.”
Read more about the risks and challenges that come with the adoption of #GenAI here:
#ElevateHX #HumanExperience #DeloitteDigital #Deloitte
🚀 It’s launch day for our new research! We asked 250 US-based CXOs to tell us about their biggest challenges, and I’m excited to share our findings. It's the first comprehensive quantitative survey of the role of the chief experience officer, and 50% of those we surveyed said they were the first in their organization to serve in the experience leader role.
Here are the top challenges we heard:
🤝🏻 Collaborating with leaders in other functions 📊 Identifying actionable performance metrics 👥. Recruiting “experienced” experience talent 🤖 Creating AI-based experiences while honoring concerns about trust and humanity 🏦 Making the investment case for experience
Our report takes a closer look at each challenge and offers solutions to help human experience leaders optimize their impact. Do our findings align with your experience as CXO? We’d love to hear from you.
Francesca Dijols, Duke Schaeffer, thank you for collaborating on this research and your ongoing commitment to elevating the human experience.😊
https://lnkd.in/euHCit7g
#CXO #HumanExperience #ElevateHX #AI #DeloitteDigital #Deloitte
