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Angela Wood

Manager of User Insights at Babylist

Angela Wood is the Manager of User Insights at Babylist, a leading vertical marketplace and commerce destination for baby products.1 Here's an overview of her professional background and role:

Career at Babylist

Angela has been with Babylist for nearly a decade, joining the company as one of its founding employees when it was still a startup.1 Her career progression at Babylist includes:

  • Manager of User Insights (September 2022 - Present)
  • UX Researcher (March 2022 - September 2022)
  • Customer Support Content Coordinator (January 2021 - September 2022)
  • Customer Support Team Lead (November 2018 - January 2021)
  • Customer Support Agent (January 2014 - November 2018)

Key Contributions

Throughout her tenure at Babylist, Angela has:

  • Helped build the company from the ground up, working cross-functionally with every department1
  • Been instrumental in developing the Babylist voice and growing the customer support team
  • Contributed to product and content strategy, as well as company culture
  • Managed the written content for the customer-facing Help Center and internal agent knowledge base
  • Conducted UX research projects and provided actionable insights through qualitative studies1

Skills and Expertise

Angela's role involves:

  • Running research projects for key areas of product development
  • Providing insights through interviews, contextual inquiries, concept validations, and usability studies
  • Improving product experiences through evaluative studies
  • Influencing team strategy and direction through insights and research reports1

Professional Development

Angela has shown a commitment to continuous learning and skill development:

  • Attended General Assembly's UXD bootcamp to enhance her UX research skills
  • Expressed interest in moving further into a UX Research role, leveraging her foundational experience gained through various projects1

Angela Wood's diverse experience at Babylist, from customer support to user insights, has given her a comprehensive understanding of the company's products, customers, and overall business operations.

Highlights

Oct 14 · dnb.com
Alexandra Colorado | Phone Number | Baby List, Inc. | Associate Buyer
Sep 14 · babylist.com
Best Sensory Toys for Toddlers with Autism - Babylist

Related Questions

What are some key projects Angela Wood has led at Babylist?
How did Angela Wood transition from customer support to UX Research?
What skills did Angela Wood gain from attending General Assembly's UXD bootcamp?
How has Angela Wood influenced Babylist's product development?
What are Angela Wood's future career aspirations?
Angela Wood
Angela Wood, photo 1
Angela Wood, photo 2
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Experience

Manager of User Insights at Babylist
UX Researcher at Babylist (Mar 2022 - Sep 2022), Customer Support Content Coordinator at Babylist (Jan 2021 - Sep 2022), Customer Support Team Lead at Babylist (Nov 2018 - Jan 2021), Customer Support Agent at Babylist (Jan 2014 - Nov 2018)

Education

General Assembly, UX Design (2021 - 2022); The University of Texas at Arlington, B.A. in English Language and Literature, Creative Writing (2004 - 2007)

Location

Syracuse, New York, United States