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Anna Lee

IT Manager at Commonwealth of Learning

Anna Lee is an accomplished Information Technology Manager with a wealth of experience in IT infrastructure management, cloud services, and cybersecurity. She has over 15 years of expertise in modernizing IT infrastructure, evaluating cutting-edge technologies like AI and cloud services, and strategic technology planning aligned with business objectives.

Anna's professional accomplishments include developing and implementing comprehensive cybersecurity training, authoring cybersecurity strategies and IT security policies, managing security controls across various platforms, and enhancing network security with Multi-Factor Authentication and Microsoft Authenticator.

In the realm of IT infrastructure and systems, Anna has administered cloud hosting solutions with Amazon Web Services and Microsoft Azure, modernized IT services with Microsoft 365, Teams Phone, and SharePoint Online, implemented robust data protection and disaster recovery systems, and managed secure WordPress systems for corporate websites.

Moreover, Anna has excelled in IT support and service desk management by orchestrating strategic IT service provider engagements, establishing tiered support structures, offering emergency remote support services, and managing service desks with advanced monitoring systems.

Her expertise extends to facilities management, where she deployed and managed communication systems like Teams and ZoomRoom, AV equipment, and wireless projection systems, as well as integrated multifunctional devices with email services.

In terms of management and administration, Anna has formulated IT policies and procedures, managed critical IT projects and project teams, and overseen IT staff and operations across multiple campuses.

She has also been instrumental in business continuity planning by ensuring the continuity of critical IT services during disruptions, establishing remote backup and disaster recovery systems, and focusing on technology innovation through Microsoft 365, Azure infrastructure deployment, and the evaluation of AI technologies to drive productivity and staff development.

Anna's educational background includes a Master of Science (MSc) in Computer Science from The University of British Columbia and a BMath Honors in Computer Science from the University of Waterloo. She has held IT management roles at the Commonwealth of Learning, The University of British Columbia, and the Institute of Technical Education.

Overall, Anna Lee possesses a strong blend of technical expertise, managerial skills, and strategic vision in the field of Information Technology, making her a valuable asset in driving IT initiatives and business goals.

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Location

Vancouver, British Columbia, Canada