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Robert Combs

Staff Support Account Manager at ServiceNow

Bob Combs is an energetic and proactive collaborator with a successful track record in providing top-notch quality and customer-focused assistance to IT and engineering operations support desks. He excels in improving client satisfaction levels, particularly in challenging situations involving dissatisfied customers. Bob boasts a meticulous attention to detail, a solid background in change management and ticketing, and is known for his exceptional verbal and written communication skills.

Bob's core expertise areas include Change and Incident Management, ITIL v.3 certification, 'White Glove' Client Service, Six Sigma White Belt, Team Leadership and Mentoring, and Relationship Management.

Bob Combs currently serves as a Staff Support Account Manager at ServiceNow and has previously held the position of Senior Client Care Representative / Client Support Manager at IBM.

Robert Combs
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Location

Baltimore, Maryland Area