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Brian Kenney

Senior Technical Support Engineer at ServiceNow

Brian Kenney is a technical professional with extensive experience at ServiceNow, currently serving as a Technical Support Manager since August 2022.1 His career at ServiceNow has progressed through various roles, including:

  1. Senior Technical Support Engineer - Technical Lead (August 2020 - August 2022)
  2. Technical Support Engineer - Service Management (August 2018 - August 2020)
  3. Technical Support Engineer - Express (May 2016 - August 2018)

During his tenure, Brian has achieved notable accomplishments:

  • Maintained a CSAT (Customer Satisfaction) rating above 9.8/101
  • Received the Q3 2021 Llama Award and Q4 2020 Vicuña Award1
  • Served as a mentor to 2021 Digital Scholars Summer Apprentices1
  • Led knowledge enhancement initiatives between Customer Support and Product Development teams1

Brian is also a certified Scrum Master and has been recognized with a Support Excellence Award in November 2016.1 His expertise extends beyond technical support, encompassing:

  • Knowledge-Centered Service (KCS) coaching
  • Web technologies (HTML, JavaScript, CSS, XML)
  • ServiceNow platform knowledge

Outside of his work at ServiceNow, Brian is a photographer, illustrator, and graphic design enthusiast based in Winter Park, Florida.1 He holds a Bachelor of Science in Digital Arts & Design from Full Sail University.1

Highlights

Feb 19 · presidio.com
Presidio: Home
Jan 1 · orangetown.com
Brian Kenney | Town of Orangetown

Related Questions

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Brian Kenney
Brian Kenney, photo 1
Brian Kenney, photo 2
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Location

Orlando, Florida Area