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Brian Levine

Co-founder of Yetto

Brian Levine is an experienced professional who specializes in building tools for support teams at Yetto.

He holds a Master of Engineering (M.Eng.) in Mechanical Engineering from Stevens Institute of Technology and a Bachelor of Engineering in Aerospace Engineering from Rutgers University.

Brian has held key roles in various organizations, including being the Co-Founder at Yetto, VP Support at Abstract, Head Of Support at Plaid, VP Support at GitHub, Technical Support at GitHub, and Aerospace Engineer at the United States Department of Defense.

Highlights

Aug 16 · linkedin

Here's a quick video showing how to create a custom command in your Yetto inbox using Yetto switches. Short and sweet.

https://lnkd.in/dSHWk-BZ

In this video, I'm creating an escalation command. By entering ";escalate" in an internal reply, I can have the switch add a label to the conversation. Simple on its own, but it can be expanded to do a bunch of other useful things for you. Something like this is super useful when triaging the inbox first thing in the morning.

More of these little videos to come, too. Let us know what you want to see!

May 1 · linkedin

What are you measuring on your Support team? What are your KPIs? Are they helping you?

But are they really?

Think about that while you read this post from my friend Nick Cannariato.

Brian Levine
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Location

Rome, Latium, Italy