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Brian Clark

Service Designer at Seattle Children's

Brian X Clark, also known as Brian Clark or Brian IL KAIPERM, is a seasoned professional with a strong focus on Customer Experience. He excels in Customer Experience Strategy, Service Design, Human-Centered Design, Usability Studies, Customer Persona Design, Customer Journey Mapping, Service Blueprinting, Ethnographic Research, and Qualitative and Quantitative Research Methods. With certifications in CCXP and NPS, Brian's educational background includes a Master's degree in Religion and Society from Harvard University, an MBA in Business from Colorado State University, and a BA with Honors in Religious Studies with Minors in Near Eastern Studies and History from Indiana University Bloomington. Brian has held various impactful roles in organizations such as Kaiser Permanente, Group Health, HappyOrNot Ltd., Lenati, Safeco Insurance, West Monroe Partners, Sierra Trading Post, REI, and Eastern Mountain Sports. Brian is also known for his active involvement in the Customer Experience Professionals Association.

Highlights

Aug 8 · med.unc.edu
Kaiser Permanente Excellence in Teaching Awards
Mar 6 · permanente.org
The road to physician wellness - Permanente Medicine
Jan 12 · permanente.org
Brian Bost, MD, discusses Kaiser Permanente's gender I.D. practice ...

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Brian Clark
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Location

Seattle, Washington, United States