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Ccxp Julian Garza

Customer Insights and Experience Leader

CCXP Julian Garza is a seasoned customer experience leader known for his successful track record in developing comprehensive customer experience programs across various industries such as financial services, healthcare, energy, and telecommunications.

Julian specializes in areas like product development, process improvement, program management, customer insights, qualitative and quantitative market research, customer experience strategy and design, journey mapping, voice of the customer programs, customer analytics, and knowledge management.

With a background in Economics from Yale University and an MBA in Finance and Marketing from The University of Texas at Austin, Julian brings a strong educational foundation to his roles.

Currently working as a Principal CX Advisor in Healthcare/Life Sciences at Medallia, Julian has held key positions in other reputable organizations like Cochlear, Highmark Inc., Kinship Consulting, LLC, MedAssets, Asurion, and Bank of America, where he spearheaded various customer experience initiatives.

As a Certified Customer Experience Professional, Julian is recognized for his expertise in customer experience management and industry best practices.

Ccxp Julian Garza
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Location

Houston, Texas, United States