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Chris Locke

CIO Flight Centre Travel Group

Chris Locke is the Chief Information Officer (CIO) at Flight Centre Travel Group, based in South Brisbane, Queensland. With over 20 years of experience at Flight Centre, he has progressed through various roles, starting as a developer and eventually leading the IT department. His leadership focuses on driving a cultural revolution within IT, emphasizing proactive management and enhancing operational efficiency.

Professional Background

  • Current Role: CIO at Flight Centre Travel Group
  • Experience: Over 20 years at Flight Centre, with a background in software development and IT management.
  • Key Initiatives: Under Locke's leadership, the company has adopted observability tools to enhance productivity among travel consultants, shifting from reactive to proactive incident management. This shift aims to maintain high service levels as the travel industry rebounds post-pandemic.13

Achievements

Locke has been instrumental in:

  • Implementing Observability: He has reintroduced observability practices to improve system reliability and consultant productivity, significantly reducing resolution times for IT issues.1
  • Cultural Change in IT: He aims to elevate the role of IT within the organization, ensuring that it supports the broader business goals effectively.24

Education

Locke holds a degree from Griffith University, which has contributed to his technical expertise and leadership skills in the IT sector.2

Future Directions

Looking ahead, Locke is focused on increasing automation within IT processes and managing the vast amounts of data generated by observability tools. He acknowledges financial constraints but remains committed to enhancing the IT infrastructure to better support Flight Centre’s operations.13

Highlights

Sep 16 · linkedin

What an epic night celebrating the success of women in the technology industry at the 25th Annual WiT Awards Gala Dinner! Such great finalists and winners. Congratulations to all!!

Big thanks to #Optus for the invitation.

Let’s keep working on all the different channels where we can introduce diversity into our amazing industry. Well done WiT!!

Nov 20 · linkedin

Massive thanks to all who joined us over the weekend at the beautiful Gold Coast Sheraton Mirage for the 2019 Flight Centre Technology Conference.

I think I can speak for us all when I say we were truly inspired having Melanie Waters-Ryan join us for an honest and genuine conversation about the future of FCTG and the critical role technology will play.

We were privileged to have Gorden Tallis, ex-Broncos, Maroons and Kangaroos player and captain, join our leadership forum and talk about the importance of team mates and playing your position. A great ambassador for the sport.

We were also fortunate enough to have amazing speakers, Aiden Heke from NTT and Kevin Bloch from Cisco inform us about innovation and technology in the future.

As with every conference, it was a fantastic weekend that inspired, informed and involved us all. It allowed us to come together as a team and re-focusing on our purpose "To efficiently deliver a secure and scalable technology platform that enables FCTG to grow" and gave us all an opportunity to work on the ‘Big Picture’.

Thank you to all who made this weekend such a huge success, this conference is just another example of why FCT has great people and makes it a great place to work.

Related Questions

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Chris Locke
Chris Locke, photo 1
Chris Locke, photo 2
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Location

Greater Brisbane Area