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Daniel Bausor

A customer transformation leader with a creative approach to building customer advocacy and experience to drive sustainable business growth

Daniel Bausor is a professional with a diverse background in marketing and business studies. He holds degrees in Marketing from Cim | The Chartered Institute Of Marketing and Business Studies with a specialization in French from the University Of East London's School Of Psychology. Daniel has been actively involved in the business world, notably serving as a Director and co-author at The Customer Catalyst, focusing on strategies for sustainable business growth in the Customer Economy. Prior to this, he held Director positions at Famous4 Customers and worked as a Global 'Customer First' Program Consultant at Signify.

Highlights

Aug 14 · linkedin

Power to the Pupils!

Ahead of A-level results day tomorrow #university #cx really needs a radical overhaul to see our students as customers. It's unsurprising that students are seeking better Uni courses via #clearing. My two daughters have suffered from continuously striking lecturers: my eldest had to wait to get her graduation grade hindering her next career steps. My youngest, an undergraduate, only has 8 hours of lectures each week. Many of those hours can be done online rather than face to face with the additional learning opportunities that brings - even when we’re now several years after the pandemic.

Also, many lectures & #course content have not evolved or innovated in the last 30 years. So £9k+ fees represent very poor value for money.

It's heartening to hear UCAS CEO, Dr Jo Saxton, talking about giving choice to students: “My real interest is in students having choice and I would be really interested in seeing if we could get to a place where students are making the choice between applying before they’ve got their results or afterwards. So rather than being the leftovers, it [clearing] actually becomes the positive choice. "

Secretary of State for Education, Bridget Phillipson, I congratulate you on your appointment and call on you to overhaul the quality, value for money and experience of higher #education for our young people. Students are the customers (not Universities & Lecturers). Our students are our powerhouse for growth so we need to think differently about we are equipping them to do that at University - in addition to apprenticeships and other routes.

#highereducation #AlevelResultsDay #teaching #career Department for Education

Aug 1 · linkedin

Looking for an inspirational #Holiday #Podcast? Listen to our latest #CustomerCatalyst podcast with Nitin Bhargava #COO at Al Masraf UAE #Bank in the #MiddleEast who has been Digital Transformation Leader of the Year & in the CXO50 & regularly in the top 100 CIOs. He talked to me all about #Technology & #digitaltransformation in banking where interestingly Middle East governments are mandating paperless banking in legislation.

Also, this is an inspirational story on how Nitin came from the brink with Covid threatening his life to climb Everest Base Camp earlier this year. Just shows anything is possible! -)

Check out Nitin's quote; ‘It is not the mountain that one scales, it is the doubt and self cultivated limitations within, that one overcomes. The strong, silent presence of oneself with nature resonates into a powerful union that can conquer all fears.’

https://buff.ly/3N66Imw

#CustomerEconomy #financialservices #banking #UAE #Libya #Algeria #Siebel #CRM #BankofAmerica #Standard Chartered #Citibank #Prague #Hungary #MiddleEast #PodernFamily

Daniel Bausor
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Location

Reading, United Kingdom