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Daniela Governatori
Research @ Rakuten
Daniela Governatori is an experienced professional currently serving as the Director of Research at Rakuten Rewards.12 With over 10 years of experience in e-commerce, she has a proven track record of scaling global User, Product & Research Operations at rapidly growing B2C & B2B companies.
Key points about Daniela Governatori:
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Career progression at Rakuten Rewards:
- Director of Research (March 2023 - Present)
- Senior Research Manager (June 2021 - March 2023)
- Research Manager (October 2019 - June 2021)1
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Previous roles:
- Head of User Operations at ShopStyle (Rakuten and POPSUGAR)
- Head of Community and various positions at Wanelo1
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Education:
- BA from the University of California, Santa Barbara
- BA from Universidad Complutense de Madrid1
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Skills and expertise:
- Advocating for users within organizations
- Addressing user needs, pain points, and customer journeys
- Fostering communities of user advocates and evangelists
- Managing and developing direct reports for over 5 years
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Languages:
- Native or bilingual proficiency in Italian, Spanish, and English1
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Location: San Francisco, California1
Daniela is passionate about uncovering impactful insights that drive product development and excels in implementing robust Customer Experience (CX) programs.3
Highlights
Our Research team at Rakuten is growing! 🚀 I have 2 Research roles open:
I am looking for a Senior UX Researcher & a UX Researcher to join our team in the 🌁 Bay Area or 🗽NYC.
We’re looking for candidates who have experience running end-to-end research, leveraging mixed methods, and delivering insights that that drive business goals and delight end-users. If you’re interested, or know anyone who could be a good fit, reach out! 🛍️ Ecommerce experience is a plus!
Learn more about the roles & team 👇🏼
- https://lnkd.in/gj3axCy6
- https://lnkd.in/gfWx_5VF
Our Research team at Rakuten is growing! 🚀
I am looking for a Senior UX Researcher to join our team in the 🌁 Bay Area or 🗽NYC. We’re looking for someone who has experience running end-to-end research, leveraging mixed methods, and delivering insights that that drive business goals and delight end-users. If you’re interested, or know anyone who could be a good fit, reach out!
Learn more about the role & team 👇🏼 https://lnkd.in/dqdDjbEb
