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Daniela Governatori

Research @ Rakuten

Daniela Governatori is currently the Director of Research at Rakuten, not a Research Operations Manager as stated in the query.1 She leads a team focused on uncovering insights that drive product development at Rakuten.1

Daniela has over a decade of experience in e-commerce, having worked in various user-facing roles before specializing in research.1 Her career history includes:

  1. Director of Research at Rakuten (2019-Present)1
  2. Head of User Operations at ShopStyle (2015-2019)1
  3. Head of Community at Wanelo (2012-2015)1

At Rakuten, Daniela was the first Research hire and established Research as a core discipline within the company.1 She built and developed a high-performing team to support product development and design, ensuring that research-driven insights inform key decisions, improve member experiences, and business outcomes.1

Daniela describes herself as a user advocate who is passionate about aligning user needs with business objectives.1 Her approach involves using mixed research methods, strong cross-functional collaboration, and compelling storytelling to transform research findings into actionable insights.1

As of February 2025, Daniela's LinkedIn profile indicates that she is actively involved in growing her research team at Rakuten, having posted about open positions for Senior UX Researchers in August 2023 and March 2024.23

Highlights

May 3 · linkedin

Our Research team at Rakuten is growing! 🚀 I have 2 Research roles open:

I am looking for a Senior UX Researcher & a UX Researcher to join our team in the 🌁 Bay Area or 🗽NYC.

We’re looking for candidates who have experience running end-to-end research, leveraging mixed methods, and delivering insights that that drive business goals and delight end-users. If you’re interested, or know anyone who could be a good fit, reach out! 🛍️ Ecommerce experience is a plus!

Learn more about the roles & team 👇🏼

  • https://lnkd.in/gj3axCy6
  • https://lnkd.in/gfWx_5VF
Mar 8 · linkedin

Our Research team at Rakuten is growing! 🚀

I am looking for a Senior UX Researcher to join our team in the 🌁 Bay Area or 🗽NYC. We’re looking for someone who has experience running end-to-end research, leveraging mixed methods, and delivering insights that that drive business goals and delight end-users. If you’re interested, or know anyone who could be a good fit, reach out!

Learn more about the role & team 👇🏼 https://lnkd.in/dqdDjbEb

Related Questions

What are some key projects Daniela Governatori has led at Rakuten?
How does Daniela Governatori's approach to research differ from traditional methods?
What inspired Daniela Governatori to transition from user operations to research?
Can you share examples of how Daniela Governatori's research has impacted Rakuten's product development?
What are some challenges Daniela Governatori has faced in her research career?
Daniela Governatori
Daniela Governatori, photo 1
Daniela Governatori, photo 2
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Location

San Francisco, California