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Eli Weiss
VP Retention Advocacy at Yotpo. Building the future of Customer Retention. 👨💻 🦩Ex Jones Road Beauty, OLIPOP
Professional Background
Eli Weiss is a dynamic professional in the realm of customer experience and retention, renowned for his extensive background in building and operating early-stage startups. Over the past decade, Eli has demonstrated a remarkable ability to drive customer-centric strategies, enhancing user satisfaction and loyalty across various direct-to-consumer (DTC) brands. His journey through different roles has granted him a wealth of knowledge and insights, particularly at well-known companies such as Jones Road Beauty and OLIPOP.
Transitioning from brand building to focusing on technology, Eli recently took on a pivotal role at Yotpo, where he leverages his expertise to innovate and shape the future of customer retention solutions. His work is crucial in helping brands understand their customers better and retain them in a competitive landscape. Eli is passionate about the intersection of customer experience and technology, making him a driving force in the industry.
Education and Achievements
Eli's career is not only defined by his roles but also by his commitment to learning and growth. Although specific educational details are not disclosed, his extensive experience across multiple organizations underscores his dedication to mastery in customer experience. Notably, he has held significant positions that highlight his expertise, including serving as the VP of Retention Advocacy at Yotpo, where he played a critical role in enhancing customer retention frameworks.
His investment in the future of customer experience is also reflected in his work as an angel investor at companies like Portless and Huron. His role as a strategic advisor at PrettyDamnQuick showcases his ability to guide startups in establishing robust customer retention strategies. Eli’s focus on collaboration as a former ambassador at Gorgias cements his role as an influential figure within the customer experience community.
Achievements
Achievements
Throughout his career, Eli Weiss has made notable achievements that mark his influence in the customer experience domain. As the Senior Director of Customer Experience & Retention at Jones Road Beauty, he was instrumental in creating strategies that significantly improved customer engagement. His ability to watch the trends and adapt to customer needs has made him a sought-after leader in building loyalty for brands.
Eli's role as Director of Customer Experience at OLIPOP PBC further established his reputation, allowing him to refine operational excellence while ensuring that customer feedback was prioritized in product development. His early experiences at FUGU Luggage, where he climbed from Customer Experience Associate to Director of Customer Experience, Operations, and Business Development, are a testament to his hands-on approach and commitment to nurturing customer relationships.
Eli is also known for his entrepreneurial spirit, having co-founded Sayar Care and initiating the community-driven platform CX Friends, which connects customer experience enthusiasts and professionals. His passion for mentorship and guidance has made significant contributions to the growth of emerging brands in the DTC space.
Global Impact
Eli’s professional journey spans 36 countries, underlining his global outlook and versatility in understanding diverse customer bases across the world. This international experience equips him with unique perspectives on cultural nuances and how they intersect with customer engagement and retention strategies. His travels highlight the importance of adapting customer service approaches to meet the needs of various demographics, making him an invaluable asset to any organization he joins.
Highlights
In the last few weeks, I have chatted with Retention folks from legendary brands and have learned that as Taylor Holiday shared recently, it really is a tale of two cities.
But even amongst the brands crushing it, there are so many “best practices” that are working for some brands and doing quite the opposite for others.
I’ve long believed that “best practices” are often just another way for gurus to shill courses, promising a one-size-fits-all solution that simply doesn’t exist.
Because the truth is, when it comes to retention, there are very few rules that apply to everyone.
Today, I want to share some real-world examples that show why there’s no universal playbook for retention—and why sometimes, breaking the so-called rules might just be the smartest move you can make (if you can strategically test into it.)
Brought to you by Revenue Roll 💚
What if you could generate 55% more abandoned cart revenue at no added cost? 👀
Here’s the thing: abandoned cart flows are an absolute powerhouse.
They’re driving the highest revenue per recipient ($3.65) and have the best conversion rate (3.33%) across all email flows.
The revenue per send ($7.92!) is even higher for SMS flows.
Meanwhile, browse abandonment flows? They’re still pulling in an RPR of $1.07 and converting at rates 10x higher than your standard email campaigns—not to mention a $3.51 RPS for SMS flows.
Bottom line—when customers view products or add products to their cart, they're almost there—they just need a little push.
But then, “Safari ITP” enters the chat.
If you're like most brands, you’ve noticed that Safari’s Intelligent Tracking Prevention (ITP) is making it tougher to recognize returning users after 7 days.
This means your marketing funnels reset every week. New profiles get created, which basically means:
- Your customers who abandoned carts or checkouts aren’t getting those crucial follow-up emails.
- And yeah, that's a lot of potential revenue just slipping away without you even knowing.
Now, here's where things get interesting.
Hundreds of brands have been solving this with Black Crow AI's “Smart-ID” feature. It's just one component of their really impressive Email & SMS Growth Pack.
Essentially, it lets you identify 100% of your returning visitors using your first-party data, which is exactly how Apple wants it done.
And guess what? If you're on Shopify and do more than $2M in revenue annually, you can now get Smart ID for free!
No gimmicks, just a straightforward way to stop leaving money on the table and start getting more out of your existing traffic.
If you're already using a different identity resolution vendor, now might be the time to make the switch. Either way, Black Crow handles all of the setup (again, at no cost), so there's really no reason to wait.
https://lnkd.in/dXdj6RZ8
#partner
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Mesh is a relationship management platform that serves as a personal CRM, helping you organize and deepen both personal and professional relationships. It functions as a beautiful rolodex and CRM available on iPhone, Mac, Windows, and web, built automatically to help manage your network efficiently. Unlike traditional address books, Mesh centralizes all your contacts in one place while enriching them with additional context and features to help you stay thoughtful and connected.
Mesh works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Mesh offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
- Network Strength: Visualizes the strength of your relationships relative to others in your network
- Timeline: Shows your relationship history with each contact
- Smart Search: Allows you to search using natural language like "People I know at the NYT" or "Designers I've met in London"
- Reminders and Notes: Helps you remember important details about contacts
- Home Feed: Displays updates about your network including job changes, news mentions, and birthdays
- Groups: Organizes contacts into meaningful categories
- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Mesh is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Mesh is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Mesh as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Mesh offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Mesh takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Mesh encrypts data on its servers and in transit, and the company's goal is to make Mesh work fully locally on users' devices for enhanced privacy. Mesh is also SOC 2 Type 2 certified.
Mesh is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Mesh is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Mesh offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Mesh offers a Pro Plan ($10 when billed annually) with unlimited contacts. Mesh for Teams starts at $49/month/seat. The pricing structure is designed to make Mesh accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Mesh offers extensive integration capabilities. Mesh introduced a new Integrations Catalog that centralizes information on all of the products and services Mesh supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Mesh also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
Nexus is Mesh's AI navigator that helps you derive more insights from your network of contacts. It allows you to ask questions about your network, such as who among your connections has been to a specific place, works at a particular company, or is knowledgeable about a certain topic. Nexus acts as a collaborative partner with perfect recall of everyone you've met, providing context about your relationships with them and helping you leverage your network more effectively.
Mesh makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Mesh's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Mesh is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Mesh stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Mesh excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Mesh is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Mesh offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Mesh's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Mesh has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Mesh is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Mesh beneficial.
Mesh offers competitive pricing in the personal CRM market. Mesh offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Mesh's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Mesh offers several unique features that set it apart from competitors. Mesh focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Mesh also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Mesh offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Mesh isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Mesh instead of Salesforce, Hubspot, and Pipedrive. Mesh is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Mesh can absolutely serve as your primary relationship management tool.
Mesh is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Mesh's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Mesh has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Mesh a comprehensive hub for all your relationship information.
Mesh's AI capabilities are at the forefront of personal CRM innovation. Nexus, Mesh's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Mesh has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Mesh's elegant design and powerful features. Many users describe Mesh as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Mesh eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.
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