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Eliot Hamlisch
EVP and Chief Commercial Officer (CCO)
Professional Background
Eliot Hamlisch is an accomplished executive with more than two decades of progressive experience in marketing and commercial leadership across various industries known for driving growth and customer engagement. He currently serves as Executive Vice President and Chief Commercial Officer (CCO) at Amtrak, a position he has held since September 2023. In this role, Eliot oversees critical business units, including Pricing & Revenue Management, Loyalty & Customer Engagement (CRM), Digital & Brand Marketing, Customer Insights & Market Research, Product Development & Customer Experience (CX), Customer Care (Contact Center), Scheduling, and Commercial Strategy for Amtrak's three service lines: Northeast Corridor, State Supported, and Long Distance.
At Amtrak, Eliot is dedicated to enhancing the customer experience, focusing on delighting passengers at each step of their journey with America’s Railroad. His leadership is instrumental in Amtrak’s initiative to expand services both in existing markets and new territories, with the goal of doubling ridership by 2040. Through his collaboration with federal and state agencies and relevant stakeholders, Eliot is paving the way for innovative solutions to improve transportation access and build a loyal customer base.
Education and Achievements
Eliot Hamlisch's academic background underscores his commitment to excellence. He graduated magna cum laude from Harvard University, where he earned his Bachelor of Arts, reflecting a solid foundation in critical thinking and analysis. His pursuit of knowledge continued as he obtained his Master’s in Business Administration from Harvard Business School, equipping him with advanced skills in leadership, strategy, and business management.
Throughout his career, Eliot has held significant leadership roles that contributed to notable achievements. Before his tenure at Amtrak, he was the Executive Vice President and Chief Marketing Officer (CMO) at AMC Entertainment Holdings, Inc., which stands as the world’s largest theatrical exhibition company. In this capacity, he was responsible for overseeing six business units, driving brand marketing, digital initiatives, loyalty programs, creative services, and guest insights across a global network of nearly 950 theatres and approximately 10,500 screens. His strategic direction led to increased traffic and revenue optimization, solidifying AMC’s position in the highly competitive cinema industry.
Prior to his pivotal role at AMC, Eliot played a crucial part in Wyndham Hotels & Resorts, where he served as a member of the Senior Leadership Team. With over 9,000 hotels in nearly 100 countries, Eliot's leadership spanned multiple positions, including EVP, Loyalty & Revenue Optimization, and SVP, Global Loyalty & Partnerships. His innovative approaches to customer engagement and strategic partnerships significantly contributed to the success of Wyndham’s award-winning loyalty program during his six-year tenure with the company.
Eliot's career also includes valuable experiences at renowned organizations such as Starwood Hotels & Resorts Worldwide, Inc., Deloitte Consulting, and American Express, where he honed his skills in sales, strategy, and customer engagement. Each step of his career has allowed him to develop a robust understanding of consumer behavior, market dynamics, and operational excellence, making him a transformative leader in any organization he joins.
Achievements
Eliot Hamlisch is recognized for his workflow optimization strategies and his talent for developing marketing campaigns that resonate with consumers. At AMC, he spearheaded initiatives that enhanced customer engagement and solidified brand loyalty, thus helping to drive revenue for the company during a transformative time for the cinema industry. His work led to innovative marketing solutions that ensured AMC maintained its competitive edge in an evolving market landscape.
While with Wyndham Hotels & Resorts, Eliot’s leadership of the loyalty program not only garnered industry accolades but also effectively doubled membership growth, fostering a community of loyal customers who consistently chose Wyndham over competitors. His ability to craft compelling partnerships further enhanced revenue streams, making Wyndham a leader in customer-oriented hotel experiences.
Eliot’s contributions to strategic planning and operations during his roles at Deloitte and American Express set a standard for excellence in customer strategy practices. These foundations propelled him into leadership positions and equipped him with insights that reinforce his current work at Amtrak.
Eliot Hamlisch is a name synonymous with innovation in commercial strategy and customer experience. His commitment to creating value for both his organization and its customers has made him a highly respected figure in the transportation and hospitality industries.
Notable Contributions
Highlights
🚨🚨🚨 We're hiring!!! 🚨🚨🚨
Seeking two POWERHOUSE leaders to join the Commercial Leadership Team at #TeamAmtrak, who together with their peers will play a crucial role in our ongoing journey to transform the customer experience on America's Railroad.
Please share with anyone interested and if any questions, give a shout.
AVP, Loyalty & Customer Engagement: https://bit.ly/3TQQ4Ln
AVP, Digital & Brand Marketing: https://bit.ly/3TAgQGz
Today’s the day! Excited to announce the AMC Entertainment Visa Card, launching in partnership with the world’s leading payments network (Visa) and innovative fintech platform (Deserve).
As our Chairman and CEO Adam Aron shared earlier this morning, the AMC Entertainment Visa Card is another example of AMC’s continued dedication to providing incredible value to moviegoers and strengthening the relationship we have with our loyal guests. The rewards-rich card is the only co-brand that earns in-theatre rewards wherever it’s used, with cardmembers earning AMC Stubs rewards points with every purchase. Plus, AMC Stubs points will accelerate even faster on spend at AMC Theatres and purchases in multiple everyday spend categories (dining, grocery, and gas).
The waitlist launches today, full card launch coming in early 2023. Details here: AMCTheatres.com/Visa
Thanks to Kalpesh Kapadia and the team at Deserve, Matt Hagen and the team at Visa, and the incredible cross-functional AMC team that worked tirelessly over many months to bring our co-brand to life — I look forward to welcoming our inaugural card members to the AMC co-brand family in early 2023!
#AMC #Visa #Deserve #amcentertainmentvisacard #cobrand #payments #fintech #Stubs #loyalty #partnerships
