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Eliot Hamlisch
EVP and Chief Commercial Officer (CCO)
Eliot Hamlisch is the Executive Vice President and Chief Commercial Officer (CCO) at Amtrak, a position he has held since September 2023.12 In this role, he is responsible for overseeing various aspects of Amtrak's operations, including Pricing and Revenue Management, Customer Analytics, Product Development, Marketing, eCommerce, Contact Center, Schedule and Consist Planning, and the Northeast Corridor, State Supported and Long Distance service lines.13
Career History
Before joining Amtrak, Hamlisch had an impressive career in the hospitality and entertainment industries:
- EVP and Chief Marketing Officer at AMC Entertainment Holdings, Inc. (March 2022 - August 2023)5
- EVP, Loyalty & Revenue Optimization at Wyndham Hotels & Resorts (February 2020 - March 2022)5
- SVP, Global Loyalty & Partnerships at Wyndham Hotels & Resorts (September 2017 - February 2020)5
- Vice President, Head of Global Sales at Wyndham Hotels & Resorts (October 2016 - September 2017)5
- Director, Sales Strategy & Operations at Starwood Hotels & Resorts Worldwide, Inc. (March 2013 - May 2016)5
Education
Hamlisch has a strong educational background:
- Graduated magna cum laude from Harvard University1
- Earned his Master's in Business Administration from Harvard Business School1
Key Responsibilities at Amtrak
At Amtrak, Hamlisch is leading the company's transformation of the customer experience, with a focus on delighting customers throughout their journey.13 His role is crucial in Amtrak's goal of doubling ridership by 2040.14
Expertise
Throughout his career, Hamlisch has demonstrated expertise in:
- Customer engagement and loyalty programs
- Revenue optimization
- Brand marketing
- Strategic planning
- Sales and distribution
His diverse experience in hospitality and entertainment industries positions him well to lead Amtrak's commercial strategy and enhance the overall customer experience.24
Highlights
🚨🚨🚨 We're hiring!!! 🚨🚨🚨
Seeking two POWERHOUSE leaders to join the Commercial Leadership Team at #TeamAmtrak, who together with their peers will play a crucial role in our ongoing journey to transform the customer experience on America's Railroad.
Please share with anyone interested and if any questions, give a shout.
AVP, Loyalty & Customer Engagement: https://bit.ly/3TQQ4Ln
AVP, Digital & Brand Marketing: https://bit.ly/3TAgQGz
Today’s the day! Excited to announce the AMC Entertainment Visa Card, launching in partnership with the world’s leading payments network (Visa) and innovative fintech platform (Deserve).
As our Chairman and CEO Adam Aron shared earlier this morning, the AMC Entertainment Visa Card is another example of AMC’s continued dedication to providing incredible value to moviegoers and strengthening the relationship we have with our loyal guests. The rewards-rich card is the only co-brand that earns in-theatre rewards wherever it’s used, with cardmembers earning AMC Stubs rewards points with every purchase. Plus, AMC Stubs points will accelerate even faster on spend at AMC Theatres and purchases in multiple everyday spend categories (dining, grocery, and gas).
The waitlist launches today, full card launch coming in early 2023. Details here: AMCTheatres.com/Visa
Thanks to Kalpesh Kapadia and the team at Deserve, Matt Hagen and the team at Visa, and the incredible cross-functional AMC team that worked tirelessly over many months to bring our co-brand to life — I look forward to welcoming our inaugural card members to the AMC co-brand family in early 2023!
#AMC #Visa #Deserve #amcentertainmentvisacard #cobrand #payments #fintech #Stubs #loyalty #partnerships
