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Erica Andrews

Helping companies deliver exceptional experiences

Erica Andrews is a B2B customer success leader with over 10 years of experience in leading high-performing teams.1 She currently holds the position of VP, Financial Services Customer Success at Qualtrics, based in the New York City Metropolitan Area.1

Erica has a diverse professional background, including:

  1. Experience at Google as a Customer Journey Expert, Product Education Strategy from September 2018 to October 2019.1
  2. A role as Marketing Assistant at Michigan Radio from September 2008 to 2012.1

Erica is known for being a strategist, problem-solver, and customer advocate.1 She has been with Qualtrics for several years, having posted about her "Why Qualtrics" story while on maternity leave for her second child.3 Her move to Qualtrics has been described as "fantastic," indicating a positive career transition.3

In her role at Qualtrics, Erica focuses on aligning KPIs and customer experience goals, recognizing that customer experience (CX) is a rapidly evolving field.2 Her expertise in customer success and experience in the financial services sector makes her well-suited for her current leadership position at Qualtrics.

Highlights

Oct 5 · linkedin

Yesterday was an incredibly difficult day at Qualtrics, and some of our very talented and hard-working colleagues were let go.

If anyone is aware of open Customer Success positions (especially hybrid NYC or remote), please DM me. I can wholeheartedly recommend some incredible people.

Nov 15 · linkedin

Qualtrics is #hiring for other roles too! Please share - we would love to support folks who’ve been impacted by the tech industry layoffs, and I’m happy to refer candidates!

Related Questions

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Erica Andrews
Erica Andrews, photo 1
Erica Andrews, photo 2
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Location

New York, New York