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Flavia Pionteke
Agente de Compliance na DER - Departamento de Estradas de Rodagem do Estado do Paraná
Professional Background
Flavia Pionteke is a seasoned compliance professional with a strong dedication to producing results that create positive impacts for both organizations and society. With over eight years of experience in the compliance field, Flavia's career is characterized by her commitment to ethical practices and the continual evolution of internal processes and controls. Her philosophy centers on implementing improvements that enhance integrity, traceability, and information availability, thereby mitigating risks and fostering human leadership within organizations.
In 2011, Flavia played a pivotal role in the formalization of processes at Engerey, leading to a significant reduction in losses and enhancement of customer loyalty that coincided with the company's attainment of the ISO 9001:2008 certification. This achievement underscored her ability to drive substantial change and ensure sustainability within organizational practices.
Flavia’s professional journey continued with her active participation at Conformity during 2012 and 2013, where she contributed to secure process projects aimed at ensuring the integrity and traceability of information in areas previously marred by deviations and fraud in large industrial organizations. Her insight and strategic input were invaluable in enhancing compliance frameworks and operational governance.
As a key contributor to the culture of ethics and performance at Britânia, Flavia was part of the implementation of an ombudsman channel in 2015. This initiative was crucial in establishing traceable controls within the factory operations in Manaus, showcasing her ability to integrate compliance practices into the corporate ethos and day-to-day processes. Along with this, she introduced access control systems across factories and administrative spaces, ensuring greater security and operational integrity.
In 2017, Flavia took on the challenge of implementing administrative processes at Reversa, where she established critical controls across various functions, including human resources, procurement, and asset security. Her role spanned two years, during which she maintained and fine-tuned these processes to promote organizational efficiency.
Currently, Flavia serves as a Compliance Agent at the Department of Roads in the State of Paraná. In this role, she assessed the organization's control environment and developed an internal control work plan for the second half of 2019. She has also restructured the handling of reports from the ombudsman, adopting agile management practices using tools like Trello to enhance team training and process efficiency.
Flavia leverages a range of methodologies in her approach, including PDCA (Plan-Do-Check-Act), 5W2H, quality tools, risk matrices, flowcharting with Visio, timelines, and infographics to drive effective outcomes in her projects.
Education and Achievements
Flavia holds a diverse educational background that has equipped her with a robust foundation for her successful career in compliance and business management. She studied Técnico em Desenho Industrial at CEFET-PR, an experience that sharpened her design and analytical skills, which are beneficial in her compliance work.
Further advancing her academic credentials, she earned a Bachelor of Business Administration (BBA) in Business Administration from the Federal University of Paraná. This program laid the groundwork for her managerial capabilities and strategic thinking. Additionally, Flavia has an MBA in Compliance and Risk Management from Polis Civitas, as well as a Master of Business Administration (MBA) in Quality Management from the Federal University of Paraná. These qualifications underscore her commitment to continuous professional development and her depth of knowledge in relevant fields.
Notable Achievements
Throughout her career, Flavia Pionteke has consistently demonstrated her ability to lead and implement effective compliance and internal control processes that not only meet regulatory standards but also enhance organizational trust and accountability. Some of her notable achievements include:
- ISO 9001:2008 Certification: Spearheaded the formalization of processes at Engerey, leading to a successful ISO certification, which showcased her ability to improve operational standards and customer satisfaction.
- Cultural Transformation: Instrumental in cultivating a culture of ethics and compliance within large organizations through the establishment of ombudsman channels and transparent reporting mechanisms.
- Efficient Risk Management: Developed and implemented internal control frameworks that mitigated risks, ensured accountability, and allowed organizations to navigate complex compliance landscapes effectively.
- Agile Management Practices: Adopting modern project management methodologies to optimize process handling and team training, leading to improved operational efficiency at the Department of Roads in the State of Paraná.
Flavia's professional journey encapsulates a passion for excellence in compliance and organizational governance. Her strategic thinking, combined with practical implementation of robust internal controls, has significantly contributed to the organizations she has served. With her ongoing dedication to integrity and constant improvement, Flavia Pionteke is poised for further impactful contributions in her field.
