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Gilbert Rios Jr

Helping you travel the world

Gilbert Rios Jr. is currently the Senior Director of Service Optimization at Hopper, a travel technology company. He has over 14 years of leadership experience in contact center operations and customer service optimization. His expertise includes strategic planning and customer relationship management, which are crucial for enhancing service delivery and operational efficiency within organizations.

Rios holds an MBA and has a background that spans various roles in customer service and operational leadership. His professional journey reflects a strong commitment to improving customer experiences and optimizing service processes.1

Highlights

May 17 · linkedin

We're expanding in São Paulo! 🇧🇷

We're looking for a Service Delivery Manager to lead our BPO operations in the region. If you're interested in helping Hopper launch in new territories and support new customers, this is the perfect opportunity for you.

As a Service Delivery Manager, you'll need experience in contact center operations, 3rd party management, and proficiency in English, Spanish, and Portuguese. Bonus points if you have experience in the travel industry.

Apply now or message me for more information: https://lnkd.in/gAxCFreV

#hiring #SãoPaulo #BPO #ServiceDeliveryManager #travelindustry #jobopening

Feb 28 · linkedin

Come work with me!

If you…

• are familiar with QA in a contact center • have experience working with OSPs • have experience leading teams in a startup environment • and are energized by and excel in synthesizing large sets of data into compelling visualizations and operational recommendations that improve the customer experience

… then this may be the role for you!

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Gilbert Rios Jr
Gilbert Rios Jr, photo 1
Gilbert Rios Jr, photo 2
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Location

Austin, Texas, United States