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Jagan Dusi

Global Leader - Solution Delivery for Software-as-a-Service Business (SaaS)

Jagan Dusi is a seasoned business and technical leader with a 17-year track record at IBM, driving successful solutions for Fortune clients and large enterprises. His expertise spans managing multiple programs, architecting solutions, and implementing IT infrastructure across various business units and geographies.

As a proficient program manager, Jagan excels in milestone achievement while ensuring high quality, clear focus on requirements, scope, risks, and flawless execution. His program leadership has spearheaded numerous IT transformation projects, such as deploying business applications across data centers in the US, Australia, and India, and advocating for Agile, DevOps adoption, and portfolio optimization to realize substantial cost savings.

Currently, Jagan oversees the Software-as-a-Service business at IBM for Fortune clients in banking, finance, and retail sectors. He leads various initiatives in global infrastructure operations, IT service management, infrastructure automation, custom solutions consulting, and fosters innovation, automation, and DevOps practices for continuous client value delivery and operational efficiency.

His business acumen is evident in establishing a high-performance culture at IBM, marked by operational efficiency and client success. Jagan's strategic development skills, executive collaboration, global team building, budget management, product offerings, cost optimization, and vendor relations contribute to his proven track record of success.

With a unique blend of program management and technical prowess, Jagan specializes in global infrastructure transformation, application portfolio optimization, and cloud enablement, always prioritizing quality and client satisfaction.

"You must be the change you want to see in the world." - Mahatma Gandhi

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Location

Greater New York City Area