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JaVonne Anthony

Quality Assurance Manager at GoHealth

JaVonne Anthony is a skilled professional with extensive experience in various fields, particularly within the areas of administration, management, workforce management, quality assurance, and insurance. With over a decade of experience in administration and more than five years in management roles, JaVonne has honed expertise in call center operations, scheduling, and organizational processes. Proficient in a range of software including Microsoft Office, Excel, Word, PowerPoint, WFM Software, NICE/IEX, Salesforce, and Broker Office, JaVonne possesses a strong skill set that enhances productivity and efficiency in the workplace. Licensed in Health Insurance and Medicare since 2018, JaVonne has a solid foundation in the insurance industry, coupled with a track record of analyzing call center performance metrics, creating streamlined processes as a shift manager, and excelling in quality assurance. JaVonne's professional journey includes a notable stint as Quality Assurance at GoHealth.

JaVonne Anthony
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Location

Salisbury, North Carolina