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Jessica Blount

Leading Public Sector Client Success at Genesys

Jessica Blount is a seasoned Client Success Manager with over a decade of experience in technology and business process improvement, focusing on delivering exceptional client experiences.

She specializes in CX and Technology Strategy, Artificial Intelligence, Digital Engagement, Cross Channel Experiences, and Business Process Transformation, primarily working with SLED and Local Government accounts.

Jessica has a deep understanding of Genesys PureConnect, Genesys Cloud, Microsoft Applications, Salesforce.com, Chat Bot Technologies, and Knowledge Management Platforms.

She holds a Bachelor of Science in Public Relations from Indiana State University. Jessica has held various senior positions in organizations like Genesys, TTEC Digital, Avtex Solutions, MindTouch, Lessonly, and United Way of Wabash Valley.

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Location

Greater Indianapolis