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Jessica Hanyzewski
CRM (Salesforce) Platform Lead at Lippert Components
Professional Background
Jessica Hanyzewski is a seasoned IT Product and Project Manager dedicated to enhancing the customer experience across various industries, most notably in manufacturing and healthcare. With a profound ability to deliver and oversee innovative solutions, she has successfully managed projects and products while utilizing homegrown and Salesforce CRM applications. Jessica's career journey illustrates her expertise in transforming customer interactions and optimizing workflows to drive efficiency and satisfaction.
At Lippert Components, Inc., Jessica has played multiple pivotal roles, demonstrating her versatility and leadership in the field. As the CRM Platform Lead, she spearheaded initiatives that harnessed CRM technology to better meet customer needs and improve user experiences. Her previous position as a CRM Product Manager further exemplified her capability to develop impactful strategies that align technological solutions with organizational goals. Furthermore, as a Project Manager at Lippert Components, she led a range of cross-functional projects that streamlined processes and bolstered project outcomes.
Before her tenure at Lippert Components, Jessica accumulated valuable experience at Press Ganey, a leader in healthcare performance improvement. As the Product Manager for Enterprise Integration, she was responsible for integrating various healthcare solutions that enhanced service delivery and patient engagement. Concurrently, her roles as an Operations Business Analyst and Enterprise Account Manager equipped her with a deep understanding of customer needs and operational efficiencies, positioning her as a key contributor in driving business success.
Jessica began her professional journey as a Case Manager at the St. Joseph County Prosecutor's Office, where she honed her analytical skills and developed a strong foundation in customer service and case management processes. Her transition from the legal field to technology demonstrates her adaptability and commitment to continuous professional growth.
Education and Achievements
Jessica Hanyzewski pursued her education at Ball State University, where she studied for a Bachelor of Applied Science (BASc) with a focus on Criminal Justice and Criminology. This educational background not only provided her with a strong analytical framework but also equipped her with the skills necessary to navigate complex systems and understand the importance of effective communication — skills that have proven invaluable throughout her extensive career in IT and project management.
Throughout her career, Jessica has consistently delivered results that exceed expectations, with a strong emphasis on enhancing customer experiences. Her dedication to understanding user needs is evident in her approach to product management and project leadership. Whether she is implementing CRM solutions or managing project teams, Jessica is driven by a commitment to foster innovation and improve customer interactions.
Jessica's recognizable contributions to the fields of IT and customer management have established her as a respected leader within organizations. Her blend of technical knowledge, project management acumen, and a customer-centered mindset make her a notable figure in the industry.
Achievements
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CRM Innovations: Jessica has led multiple projects that successfully integrated Salesforce CRM systems, enhancing user engagement and streamlining customer relationship processes within the organizations she has served.
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Cross-Functional Leadership: During her time at Lippert Components, Jessica effectively managed cross-functional teams to implement strategic initiatives that significantly improved operational efficiency and customer satisfaction.
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Healthcare Engagement: Her role at Press Ganey allowed her to develop and manage enterprise integration solutions that enhanced the healthcare delivery system, benefitting both providers and patients alike.
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Operational Excellence: Throughout her career, Jessica has consistently identified and implemented operational improvements that have significantly increased productivity and improved service delivery.
In Summary
In summary, Jessica Hanyzewski is an accomplished IT Product and Project Manager with a rich background in enhancing customer experiences, especially in the manufacturing and healthcare sectors. Her career is characterized by a series of successful roles where she has effectively utilized CRM technologies to deliver significant improvements in customer interactions and outcomes. Jessica’s educational foundation and comprehensive industry experience position her uniquely as an influential figure committed to driving innovation and customer satisfaction in her field.
