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Jim Iyoob

CCO | Author | CX Visionary | CCW Advisory Board Member | ICMI Top 25 CX Thought Leader | CX Hall Of Fame awardee | CX Lead Advisory Board Member

Jim Iyoob is the Chief Customer Officer (CCO) at Etech Global Services, a position he has held since June 2017.2 With over 30 years of experience in the contact center and BPO industry, Jim is responsible for Etech's strategy, marketing, business development, IT, program implementation, operational excellence, and product development across all of Etech's lines of business.12

Key aspects of Jim Iyoob's profile include:

  1. Expertise: He has extensive experience in inbound, outbound, chat operations, analytics, AI, and social media management, spanning domestic, nearshore, and offshore operations.12

  2. Industry recognition: Jim has been featured in publications such as CIO Review and Contact Center Pipeline, and was listed as one of the 'Top 20 Influential People to Follow' on Twitter by "Iwantitnow".12

  3. Leadership roles: Prior to his current position, Jim served as Executive Vice President at Etech from December 2013 to June 2017, and held other senior roles within the company.2

  4. Industry involvement: He serves on the advisory board for Customer Contact Week (CCW) events, contributing his knowledge and expertise to the industry.3

  5. Thought leadership: Jim is known for his insights on customer experience (CX), AI, and the future of customer service. He regularly shares his thoughts on platforms like LinkedIn and participates in industry discussions.4

  6. Charitable work: In his spare time, Jim volunteers for various organizations, including the Nacogdoches County Chamber of Commerce and the United Way of Nacogdoches County.1

Jim Iyoob is recognized as a CX visionary and thought leader in the customer service industry, with a strong focus on innovation and improving customer experiences through technology and strategic implementations.5

Highlights

Jan 8 · etechgs.com
Etech's Leadership Team
Etech's Leadership Team
Mar 4 · theorg.com
Jim Iyoob - Chief Customer Officer at Etech Global Services | The Org
Jan 17 · etechgs.com
Etech Global Services' Jim Iyoob invited to serve on the Advisory ...
Jim Iyoob - Customer Connect Expo
Jim Iyoob - Customer Connect Expo
Jim Iyoob, Outsourcing/Offshoring

Related Questions

What are some of Jim Iyoob's most notable achievements at Etech Global Services?
How has Jim Iyoob's leadership style influenced Etech's customer experience strategies?
What charitable organizations does Jim Iyoob volunteer with?
How has Jim Iyoob's experience in AI and social media impacted Etech's services?
What are some of the innovative strategies Jim Iyoob has implemented at Etech?
Jim Iyoob
Jim Iyoob, photo 1
Jim Iyoob, photo 2
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Location

San Antonio, Texas, United States