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John Marshall

Principal Technical Consultant at ServiceNow

John Marshall is a highly experienced technical consultant with over 20 years of domestic and international experience in technology leadership, ITSM integration, and professional services delivery. He has managed numerous high-profile software implementation projects for Fortune 500 companies in North America and Europe, including IBM, Fannie Mae, Kroger, MetLife, and more.

With a background as a Gulf War era Army veteran, John thrives under pressure and excels in handling difficult clients and projects with skill and tact. His expertise lies in ITSM solution development, client relationship management, project leadership, and technology training. John is well-versed in ITIL Service Management and excels in requirements elicitation and management.

John Marshall holds a Graduate with Honors degree in Tactical Satellite, Microwave, and Tropospheric Scatter secure communications from the United States Army Signal School, and a Bachelor of Science in Computer Science from The University of Texas at Dallas. Throughout his career, he has held key roles at reputable organizations like ServiceNow, xMatters, Inc., Capital One, MKS Inc., and ACI Worldwide.

With accolades like the Army Achievement Medal, the National Defense Service Medal, and the Overseas Service Ribbon for his military service, John Marshall brings a unique blend of military discipline and technical expertise to his consulting roles, making him a valuable asset to any team.

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Location

Carrollton, Texas, United States