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John Scott

ITO Service Delivery Rep 1 at DXC Technology Ltd

John Scott is a highly experienced Service Desk Analyst with a background in 1st and 2nd line support for prestigious companies and government organizations, including Atos Origin, Home Office, Met Police, and HMPPS.

Proficient in working under strict deadlines to meet contractual service level agreements, John has in-depth knowledge of problem and incident management, having worked in an ITIL environment as part of the IMAC team.

His responsibilities have included managing Active Directory and Email accounts, creating shared folders and printers on Windows Server, and providing various IT support services.

With additional skills in Service Desk operations, Helpdesk support, ITIL framework, Windows systems, Office software, hardware and software management, server administration, Exchange, remote support, network management, VoIP, and computer security, John Scott is a versatile IT professional.

Throughout his career, John has held roles such as Service Desk Analyst at North of England Commissioning Support, ITO Service Delivery Rep 1 at DXC Technology (formerly HP Enterprise Services), I.T. Service Desk Officer at Newcastle upon Tyne Hospitals NHS Foundation Trust, Installation Engineer / IT Support at Northumbria Healthcare NHS Trust, 2nd Line Support at Phoenix IT Services Ltd (via Fuel Recruitment), Database Assistant at Data Centre Group, and Desktop Support Analyst at Atos Origin.

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Location

Sunderland, United Kingdom