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Kateryna S.

Sr. Manager @ CVS Health | MBA, Customer Experience

Kateryna S. is a seasoned professional with a strong background in customer experience (CX), customer advocacy, and strategy, spanning over a decade. Currently serving as a leader in enterprise CX initiatives at CVS Health, she excels in fostering consumer-centric cultures that fuel business growth through innovation. Collaborating with diverse teams, Kateryna addresses customer pain points, celebrates CX wins, and shapes strategic decisions with a keen focus on data-driven insights. Her educational journey includes an MBA in International Finance from American InterContinental University (AIU) and a BA (Hons) in Linguistics, Psychology, and Education from Kiev State Linguistic University. Kateryna's extensive professional experience features roles such as Sr. Manager in Customer Advocacy and Strategy at CVS Health, Digital Voice of the Customer and Research Lead at Aetna (a CVS Health Company), Data Science Manager at Aetna, Assistant Director in Strategy Marketing and Analytics at CIGNA Corporation, Analyst in Member Benefits at LIMRA International, Underwriter at Hartford Life Insurance Co, and Financial & Credit Analyst at the same company.

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Location

Greater Hartford