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Keith Robert Nolan
Head of IT Services and Operations | 20+ Years in the Technology Sector | Education | Public | Arts | Not For Profit
Keith Nolan is the Head of IT Services and Operations at the Royal Opera House, a prestigious venue known for its opera and ballet performances. In this role, he oversees various aspects of IT service delivery and operations, focusing on enhancing the customer experience, particularly in ticket purchasing and related services.
Nolan has extensive experience in managing IT teams and infrastructure, which is critical for supporting the operational needs of such a significant cultural institution. He has been involved in initiatives to modernize the Royal Opera House's technology systems, including the integration of ticketing and payment platforms to streamline customer interactions.124
His professional background includes a commitment to improving service delivery and leveraging technology to enhance operational efficiency. Nolan is based in Gravesend, England, and actively engages in discussions about technology's role in the arts sector.356
Highlights
Did you know, Royal Opera House has just launched a new social channel https://lnkd.in/eKSEFGQk dedicated to supporting teachers and schools across England by sharing free teaching resources, CPD ops and much more? Please share this wide across your networks and stay tuned for more content!
Today was a great opportunity to share our "customer story" at Royal Opera House and journey so far working with Telstra and Cisco to solve some of our challenges in a modern event space, bringing in a unified network experience. Most of all I appreciated the positive reception to the work we do with our artform but also wider with our cinema and education programmes. Encouraging our partners and their staff to engage in our world and support our work by attending the experiences we offer daily is one of the things I enjoy most when speaking at events. It's about more than just tech, it's how that technology drives us to deliver better experiences around our artform and the joy it brings to our audiences. Thank you to the Cisco team and a pleasure to share the stage with the wonderful Bradley Hopkins from Telstra. Next stop world tour???
