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Leonie Brown
Head XM Scientist, Customer Care Solution at Qualtrics - Public Speaker, Journey Mapping Expert
Leonie Brown is a seasoned professional with a focus on Customer Experience Management (CXM) in B2C environments.
She excels in layering best practice methodologies into the Qualtrics platform as a part of the Product Management team to develop industry-leading products.
Her expertise lies in designing scalable solutions for Customer Care customers, engaging in strategic discussions with global brands to drive business transformation and ROI.
Leonie is passionate about implementing Customer Journey Mapping and Employee Journey Mapping methodologies.
Her leadership experience includes managing the Customer Care solution group and organizing international sports tournaments and national championships, demonstrating her skills in leading diverse teams and fostering development.
She values professional growth and actively coaches and develops team members, always striving to stay at the forefront of her field.
Leonie Brown holds a BA Hons 2:1 in English from the University of Hull and has a strong academic background from Castle Rushen High School and The Buchan Girl's School.
Her professional journey includes positions such as Principal XM Product Scientist - CX Customer Care at Qualtrics, CX Specialist Principal Solutions Consultant EMEA at Oracle, and various roles at other reputable organizations like Sharp Electronics, Sage UK, and Autonomy Systems.
Leonie's diverse experience across Customer Experience, Solution Consulting, and Sales reflects her versatility and deep expertise in driving CX transformation and business growth.
Highlights
CX Program Design workshop at Day 1 CCW Europe yesterday, co presenting with the excellent Jonny Auld from Affinity Water. A really good turnout and a very interactive audience with plenty of questions! Brilliant. Hope everyone's enjoying Day 2! And a big thank you to Valentina Pietrangeli for the photo :) #ContactCenter #CX #Qualtrics #XM
Another X4 safely delivered! Thank you so much for coming, and I hope you had a ton of great connections! Jake Outram and I ran a Basecamp session this morning and we forgot to take a photo....but thank you to the wonderful attendees and coaches for all your energy and contributions, and of course to Nathan Maag and team as Basecamp superstars 😎⚡
Qualtrics #cx #journeys #journeymapping
