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Lou Orfanos

SVP Product & GM at Toast - Startup Investor & Advisor

Lou Orfanos is the Senior Vice President & General Manager of Commerce at Toast, where he leads the company’s core restaurant and commerce business, overseeing strategy and execution for its SaaS and hardware products.23 He joined Toast in May 2022, bringing a deep understanding of restaurant operations shaped by his childhood experiences in Boston’s Greek immigrant-owned pizza shops.14 His role focuses on innovating Toast’s platform to help restaurants adapt to industry challenges and expand service models.14

Professional Background

  • HubSpot: Served as VP Product & General Manager (2018–2022), scaling Sales Hub into the leading SMB CRM and launching Commerce Hub.3
  • LogMeIn: Led product teams for join.me and Rescue, driving triple-digit growth.3
  • Upland Localytics: Held roles as Chief Customer Officer and SVP Product, focusing on mobile analytics and engagement.3
  • Startup Investing: Managing Partner at Perkins Cove Partners and advisor to B2B SaaS startups like CuPixel and Sendoso.35

Education & Teaching

  • Bentley University: Bachelor of Science in Marketing.3
  • Harvard Extension School: Studied Information Technology/Computer Science.3
  • Guest Lecturer: Taught product management at Harvard Business School and Product School.3

Personal Influences

His empathy for restaurant operators stems from watching family and friends navigate the challenges of running small eateries.14 Outside work, he prioritizes family time with his three young daughters and enjoys simple pleasures like dining out.1

Highlights

Aug 2 · thenetwork.com
Lou Orfanos - The Network
Jan 1 · pos.toasttab.com
Behind the scenes of the new Toast POS experience with Lou ...
Behind the scenes of the new Toast POS experience with Lou ...
Meet the Leader: Lou Orfanos, SVP, GM of Commerce - Toast Careers
Meet the Leader: Lou Orfanos, SVP, GM of Commerce - Toast Careers
Nov 1 · The Boston Globe
Ex-Klaviyo engineer launches startup to personalize retail, events - The Boston Globe
Ex-Klaviyo engineer launches startup to personalize retail, events - The Boston Globe
Nov 1 · The Boston Globe
Ex-Klaviyo engineer launches startup to personalize retail, events - The Boston Globe
Ex-Klaviyo engineer launches startup to personalize retail, events - The Boston Globe
Jan 1 · pos.toasttab.com
Leadership Team | Toast POS

Related Questions

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Lou Orfanos
Lou Orfanos, photo 1
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Location

Boston, Massachusetts, United States