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Lynda King

Director Knowledge Management at ServiceNow - Works for You

Lynda King is the Director of Knowledge Management at ServiceNow.245 She is an expert with over 20 years of experience leading Global Support Operations.4 In her role at ServiceNow, King partnered with Ravneet Gill, Senior Director of Technical Support, to implement Knowledge-Centered Service (KCS) as part of ServiceNow Customer Service Management.1 King stated that KCS has been an industry best practice for over 20 years and enables ServiceNow to create content as a by-product of solving customer issues.1

King was also a presenter alongside Ravnett Gil at the ServiceNow Community event, where they discussed how KCS improved self-service.3 According to King, the Knowledge Base at ServiceNow has 2.7 million views per year and is a popular way for customers to find answers.3

Highlights

May 25 · servicenow.com
Knowledge-Centered Service improves se... - ServiceNow Community
May 15 · servicenow.com
How to improve knowledge management - ServiceNow Blog
How to improve knowledge management - ServiceNow Blog

Related Questions

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Lynda King
Lynda King, photo 1
Lynda King, photo 2
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Location

Omaha, Nebraska