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LYNDON DSILVA

Vice President, Catalyst-Middle East. C-Suite Advisor on CX and Digital Transformation.

LYNDON DSILVA is the Vice President of Catalyst-Middle East at Concentrix, a role he has held since October 2022. Based in Dubai, he is recognized as a C-suite advisor focused on reimagining customer experience (CX) and driving digital transformation. With over 30 years of experience, D'Silva has a robust background in launching and scaling global businesses, having worked with major firms such as Standard Chartered Bank, Morgan Stanley, AIG, IBM, and Xerox.

Professional Background

  • Current Role: Vice President, Catalyst-Middle East at Concentrix

    • Responsibilities: Leading the experience design and engineering team, focusing on CX transformation through strategy, talent, and technology.
  • Previous Experience:

    • General Manager-Middle East and Africa at Concentrix (February 2014 - October 2022): Managed the business process portfolio, overseeing finance, HR, sales, marketing, and operations for a workforce of over 2,000.

    • General Manager-Middle East and Africa at IBM Global Process Services (April 2013 - February 2014): Held P&L responsibility and collaborated across divisions to drive growth.

    • Vice President and Head of BFSI at IBM Global Process Services (July 2006 - April 2013): Led a global team responsible for financial services, achieving significant revenue growth and operational efficiency.

    • Director of Talent Acquisition at IBM: Built a comprehensive hiring and training engine that remains integral to Concentrix's operations today.

D'Silva's expertise spans financial services, outsourcing, digital innovation, and customer experience, making him a prominent figure in the industry.1

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LYNDON DSILVA
LYNDON DSILVA, photo 1
LYNDON DSILVA, photo 2
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Experience

Vice President, Catalyst-Middle East at Concentrix (October 2022 - Present)
- General Manager-Middle East and Africa at Concentrix (February 2014 - October 2022) - General Manager-Middle East and Africa at IBM Global Process Services (April 2013 - February 2014) - IBM BPS-Vice President and Head BFSI-Banking, Insurance, Healthcare at IBM Global Process Services (July 2006 - April 2013) - Director-Talent Acquisition, Financial Services & CRM Solutions at IBM Global Process Services (July 2005 - July 2006)

Education

- Masters in Marketing, Marketing at Narsee Monjee Institute of Management Studies (2002 - 2005) - BSc in Chemistry at KC College (1983 - 1988)

Location

Dubai, United Arab Emirates