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Mads Fosselius
CEO & Co-founder @ Dixa
Mads Fosselius is a prominent figure in the customer service and technology industry. He is currently serving as the Chairman of the Board at Humani, a position he took on in 2024.4 However, his primary role is as the CEO and Co-founder of Dixa, a customer service platform company he helped establish in 2015.45
Fosselius has a strong background in entrepreneurship and leadership:
- Co-founder of Dixa: He co-founded Dixa with Jacob Vous Petersen in 2015.15
- CEO of Dixa: Initially an investor in Dixa, Fosselius later took on the role of CEO.12
- Previous experience: Before Dixa, he held the position of Senior Vice President and Head of Solution House at TDC from 2016 to 2017.5
In addition to his main roles, Fosselius is known for:
- Being an investor and angel investor in various ventures.4
- Advocating for human-centric customer service approaches, as evidenced by his contributions to industry discussions and publications.6
- Promoting the use of AI in customer service while emphasizing the importance of maintaining a human touch.3
On social media, Mads Fosselius is active on LinkedIn with the username "madsfosselius".3 He also has a presence on Twitter (now X) under the handle @MFosselius, where he describes himself as the "CEO & Co-founder of @DixaApp, the customer friendship platform for customer loving brands".7
Fosselius appears to be based in Copenhagen, Denmark, and continues to be a thought leader in the customer service technology space, focusing on unifying various communication channels to improve customer experience.47
Highlights
As the landscape of customer experience continues to shift beneath our feet, it's the innovators and forward-thinkers who not only endure but thrive. AI is reshaping our world, and at #DixaConnect London 2024, we're diving deep into the revolution. 🚀
Join me and an impressive lineup of industry leaders as we explore the future of CX in a Human+AI-driven era:
🌟 Anuj Arora, Vice President, Solutions & Strategy at Ada 🌟 Chandni B., Global Head of Member Happiness at Beauty Pie 🌟 Isobel Mills, Director of Customer Delight at Bloom & Wild 🌟 Jade Roberts, Head of CX at Monica Vinader Ltd 🌟 Julietta C., Head of Product and CX at Heights 🌟 Naomi Rankin, Global Customer Care Manager at LUSH 🌟 Natasha Ratanshi-Stein 🏄🏼♀️, Founder at Surfboard 🌟 Rhys Howells, Head of Customer Service at Rapha 🌟 Shamas Aziz, seasoned Community Leader with experience from Selfridges and Ocado Group 🌟 Siobhan Taylor, expert Head of Customer Services with experience from Mindful Chef | B Corp and HelloFresh ...and more!
We're not just following the trends – we're setting them. This event is where the best minds in CX come together to challenge the status quo and redefine what's possible. 💡✨
Don't miss your chance to be at the forefront of the CX transformation. See you there! 👇 https://lnkd.in/d8ccVwNa
📅 17th April 2024, 12 noon - 5 pm 📍 Old Sessions House, Farringdon, London
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Are you joining us? I’m thrilled to meet CX leaders in London in just 2 weeks! 🚀🇬🇧
Join me on April 17th for a dynamic journey through the transformation of customer service🌟 We'll explore the revolutionary power of AI 🤖 in reshaping our industry, transforming customer service from just a cost center to a dynamic value center.
Let's dive deep into how Human + AI combine to redefine service excellence and foster Customer Friendship™, driving brand loyalty and revenue growth at an unprecedented scale. Ready to experience the transformation and lead the charge in customer service innovation? 🚀😊
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#customerservice #customerexperience #cs #cx
