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Mark Copeman

Director of Wingman MSP Marketing // Creator of Helpdesk Habits // Author of a trio of MSP books // IT conference speaker // Wannabe luxury hotel mystery shopper.

Mark Copeman is a director and shareholder of Wingman MSP Marketing, a company dedicated to helping Managed Service Providers (MSPs) and IT support businesses with their sales and marketing efforts.12

Background and Experience

Mark has over 13 years of experience working with hundreds of IT support and MSP organizations worldwide.3 He is a serial entrepreneur who joined Wingman as a partner in 2022.1 Prior to this, Mark founded and sold his share in Customer Thermometer, a 1-click customer satisfaction SaaS tool that gained popularity among MSPs.2

Expertise and Contributions

Mark is known for his expertise in:

  • MSP marketing and sales strategies
  • Customer experience in the IT industry
  • Website optimization for MSPs

He is the author of "MSP Secrets Revealed" and "Helpdesk Habits," as well as the creator of the online customer service video program helpdeskhabits.com.15 Mark is also a regular speaker at industry conferences, where he often conducts live MSP website teardowns.1

Current Role

At Wingman MSP Marketing, Mark works alongside his business partner Dave Sutton to help MSPs start more conversations with prospects.4 The company provides a full-service marketing team dedicated to helping MSPs and vendors win more customers.1

Personal

Mark is married with two children and lives in the village of Bray, known for its high concentration of Michelin-starred restaurants. He enjoys cooking and running in his spare time.1

Highlights

Apr 18ย ยทย servicedeskshow.com
MSP Show Speaker Q&A: Mark Copeman | 14-15 May 2025
Mar 20ย ยทย youtube.com
Channel Live 2024 with Mark Copeman from Wingman MSP ...
Channel Live 2024 with Mark Copeman from Wingman MSP ...
Jan 19ย ยทย Customer Think
How to Stop Your Customers From Leaving You - Customer Think
Oct 31ย ยทย Business 2 Community
How to Grow Revenue 130% Using This 7-Step Customer Retention Process - Business 2 Community

Related Questions

What inspired Mark Copeman to transition from Customer Thermometer to Wingman MSP Marketing?
How has Mark's experience with Customer Thermometer influenced his approach at Wingman?
What are some key strategies Mark will share in his seminar at the MSP Show?
How does Mark balance his work and personal life, especially with his love for cooking and running?
What challenges did Mark face when he first joined Wingman as a partner?
Mark Copeman
Mark Copeman, photo 1
Mark Copeman, photo 2
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