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Mark Headd
Consulting Engineer at Cloud.gov
Professional Background
Mark Headd is a distinguished Innovator and former Chief Data Officer for the City of Philadelphia, noteworthy for being one of the first municipal Chief Data Officers in the United States. His innovative approach to integrating data into governance has made a significant impact across various levels of government. With over 15 years of substantial experience in public administration, Mark has served federal, state, and local government entities, showcasing a remarkable versatility within the executive and legislative branches. His career reflects a dedication to public service through roles including policy advisor, budget and revenue analyst, and government technology executive.
In addition to his leadership role in Philadelphia, Mark has brought his expertise to the national level as the Director of Government Relations at Code for America, emphasizing open government initiatives and civic technology projects. Currently, he works as an Innovation Specialist with the General Services Administration’s Technology Transformation Service (formerly known as 18F), furthering his commitment to leveraging technology to enhance governmental practices.
Education and Achievements
Mark holds a Master’s Degree in Public Administration from the prestigious Maxwell School of Citizenship and Public Affairs at Syracuse University, where he honed his skills in public policy and administration. His academic journey also includes a Bachelor of Arts in Political Science from the State University of New York College at Cortland, laying a solid foundation for his career in governance.
A self-taught technology enthusiast, Mark has not only excelled in public administration but has also gained hands-on experience in software development, working with technology firms from Delaware Valley to Silicon Valley. His diverse technical background enables him to create solutions that benefit state and local governments across the United States.
Beyond his professional roles, Mark has contributed to the academic community as a former adjunct instructor at the University of Delaware, teaching electronic government in the School of Public Policy and Administration, and at Wilmington University where he instructed government finance courses.
Notable Contributions and Leadership Roles
Mark’s extensive list of previous positions illustrates his deep commitment to improving government services through technology and data. He has served in significant roles including:
- Consulting Engineer at GSA – providing expert guidance on innovative government practices.
- Global Advisory Board Member at the Center for Technology in Government at the University at Albany, SUNY, where he influenced academic perspectives on government technology.
- Founder of the Upstate Data Project, aimed at promoting data-driven governance.
- Technical Evangelist at Accela, Inc., advocating for technology solutions that enhance government services.
With his tenure as Chief Data Officer at the City of Philadelphia, Mark pioneered new strategies for data usage within municipal government, reflecting a commitment to transparency, efficiency, and citizen engagement. His leadership was instrumental in leveraging data to inform policy decisions and improve service delivery. Mark's experience as a former Developer Evangelist for Voxeo Labs and as a Senior Software Developer at Tele-Works, Inc., illustrates his technical acumen and ability to bridge the gap between technology and public administration.
Mark’s influence extends beyond his direct roles. He has served as a Senior Economic/Fiscal Analyst, providing key insights into fiscal management and budgetary policies, and as a Policy Advisor in the Office of Delaware Governor Thomas Carper, where he contributed to significant policy developments.
Achievements
Mark Headd's career is characterized by an unwavering focus on innovation and technology in public service. His accolades include:
- Contributing to the success of various civic technology initiatives that aim to enhance public engagement and government accountability.
- Leading transformative data projects that have set a precedent for future municipal data initiatives across the U.S.
- Actively participating in advocacy for open government, which enhances transparency and fosters trust between citizens and their government.
- Developing educational programs that equip future leaders with the skills necessary for effective governance in an increasingly digital world.
Throughout his career, Mark has consistently demonstrated a passion for improving governmental processes through innovative thinking and collaborative efforts. His diverse experience in software development, combined with his profound understanding of public policy, positions him as an exceptional leader in the realm of government technology and innovation.
As he continues his work with the General Services Administration, Mark Headd remains a pi
Highlights
This article on the Social Security Administration highlights one of the primary reasons we are seeing such strong interest from public sector organizations in new technologies like Artificial Intelligence, Large Language Models, and Robotic Process Automation.
They don't have a choice.
Perennial underfunding makes these kinds of technologies inevitable in the public sector. It can also mean that they get adopted without considering the potential risks or tradeoffs, or the long-term impacts on agency operations. Agencies face huge backlogs for services, and are under intense scrutiny to deliver faster. And adopting one of these new tools is often far easier than advocating for increased resources.
For those of us working in civic tech, I think one of the most important jobs we have right now is to help agencies understand how these technologies work, what they can (and can't) do well, and how to adopt them responsibility and in a way that improves the experience of people that need government services.
We can't ignore the pressure that agencies are under, and how that pressure can incentivize the kinds of technologies they adopt. But we can help agencies figure out the best way to employ these new tools that result in smaller backlogs for services and better outcomes for the people that need them.
https://lnkd.in/eWURxgdX
#ArtificialIntelligence #AI #ChatGPT #RPA #LLMs
With the new OMB M-24-08 memo being issued recently, and the White House making accessibility issues top of mind for government agencies, I wanted to reshare this amazing resource from my Ad Hoc LLC colleagues - The Ad Hoc Accessibility Beyond Compliance Playbook.
Being compliant with Section 508 and other requirements is the minimum we should be doing to provide modern digital services to people that need them, and that currently face challenges in accessing them. Time to start thinking beyond just being compliant. https://lnkd.in/eXAqgmtg
#Accessibility #DigitalServices #Delivery #CivicTech
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Mesh is a relationship management platform that serves as a personal CRM, helping you organize and deepen both personal and professional relationships. It functions as a beautiful rolodex and CRM available on iPhone, Mac, Windows, and web, built automatically to help manage your network efficiently. Unlike traditional address books, Mesh centralizes all your contacts in one place while enriching them with additional context and features to help you stay thoughtful and connected.
Mesh works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Mesh offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
- Network Strength: Visualizes the strength of your relationships relative to others in your network
- Timeline: Shows your relationship history with each contact
- Smart Search: Allows you to search using natural language like "People I know at the NYT" or "Designers I've met in London"
- Reminders and Notes: Helps you remember important details about contacts
- Home Feed: Displays updates about your network including job changes, news mentions, and birthdays
- Groups: Organizes contacts into meaningful categories
- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Mesh is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Mesh is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Mesh as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Mesh offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Mesh takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Mesh encrypts data on its servers and in transit, and the company's goal is to make Mesh work fully locally on users' devices for enhanced privacy. Mesh is also SOC 2 Type 2 certified.
Mesh is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Mesh is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Mesh offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Mesh offers a Pro Plan ($10 when billed annually) with unlimited contacts. Mesh for Teams starts at $49/month/seat. The pricing structure is designed to make Mesh accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Mesh offers extensive integration capabilities. Mesh introduced a new Integrations Catalog that centralizes information on all of the products and services Mesh supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Mesh also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
Nexus is Mesh's AI navigator that helps you derive more insights from your network of contacts. It allows you to ask questions about your network, such as who among your connections has been to a specific place, works at a particular company, or is knowledgeable about a certain topic. Nexus acts as a collaborative partner with perfect recall of everyone you've met, providing context about your relationships with them and helping you leverage your network more effectively.
Mesh makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Mesh's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Mesh is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Mesh stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Mesh excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Mesh is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Mesh offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Mesh's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Mesh has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Mesh is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Mesh beneficial.
Mesh offers competitive pricing in the personal CRM market. Mesh offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Mesh's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Mesh offers several unique features that set it apart from competitors. Mesh focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Mesh also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Mesh offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Mesh isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Mesh instead of Salesforce, Hubspot, and Pipedrive. Mesh is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Mesh can absolutely serve as your primary relationship management tool.
Mesh is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Mesh's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Mesh has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Mesh a comprehensive hub for all your relationship information.
Mesh's AI capabilities are at the forefront of personal CRM innovation. Nexus, Mesh's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Mesh has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Mesh's elegant design and powerful features. Many users describe Mesh as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Mesh eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.